Abel Vincent & Dick, Mt Gravatt QLD
"Accountancy Insurance avails a valuable product to our clients, the Audit Shield. We previously used a competitor's product and have found Accountancy Insurance's administration process and demands on staff resources to be superior. They coordinate the mail out process, and the administration requirements from our side require minimal management due to the ease of use of the portal site. This together with the strength of the policy and efficient claims process provides the confidence to recommend this product and the service of Accountancy Insurance."

Geoffrey Elliott-Dick, Principal
Accounting One, Southport QLD
"We are pleased with the Audit Shield service. We had a few clients who needed to make a claim and the process with Accountancy Insurance went very smoothly. Accounting firms should offer Audit Shield, particularly if they have a lot of business clients. It provided our clients peace of mind, especially those who were enduring the stress of being audited!"

Kaye Worthington, Partner
Accounting Perspective, Croydon VIC
  "We recognised that the standout feature dealing with Accountancy Insurance (AI) was in the 'simplicity' of the overall relationship. Offering Audit Shield to our clients involved minimal practice involvement from us, as AI ensured everything was handled on our behalf with the utmost professionalism. Claims were settled quickly and with no fuss; the processes relating to the product itself were also easy to utilise. I would strongly recommend incorporating Audit Shield into any practice, as a worthy value offering."

Daniel Odd, Partner
Accru Hobart TAS
"We have found our Account Manager and the Audit Shield service most helpful. Attentive to the busy needs of our partners, helpful in connecting our clients and prompt with paying claims – we highly recommend the service to firms who are yet to offer Audit Shield to their clients. We enjoy the many benefits of working with the team at Accountancy Insurance."

Michael Burnett, Partner
Accru Rawsons, Brisbane QLD
"The extensive cover of Audit Shield is a valuable offering to our clients. Accountancy Insurance has always been easy to deal with, with the process only requiring a small amount of partner time each year. The online site is effective and flexible, making the administration process easy. Claims we have lodged have progressed through to settlement smoothly as well, and our clients are relieved to have cover in place to reduce their costs. Overall, we would have no hesitancy in recommending Audit Shield to practices wanting to value-add and protect their clients from some of the cost associated with any audits, reviews, or investigations." 

Brendan Watson, Jeffrey Rake and Melissa McCrystal, Partners
Angela Stainwall Accounting, Lilydale VIC
"Offering Audit Shield to our clients means that we can provide an additional valuable service to our clients and an extra component to our business. All our dealings with Accountancy Insurance have been friendly and professional, in particular with our Account Manager Alastair. The system is very user friendly and easy to work with."  

Angela Stainwall, Director
Archer Business Consulting, Mayfield NSW
"The Audit Insurance product provided by Accountancy Insurance is a fantastic value-add tool for my business, which helps ease clients' concerns of potential ATO audits. The staff are friendly, professional and, above all, extremely helpful with resolving our queries. I have not hesitation in recommending the services of Accountancy Insurance to any accounting firm."

Melissa Archer, The Principal
Bach & Company Chartered Accountants, Indooroopilly QLD
"We are so happy with Audit Shield and the service we receive. We cannot suggest any improvements that Accountancy Insurance could make. The claims process has been very straight forward and quick. Thank you for providing our firm and our clients with a sense of relief."

Nicole McEwan, Office Manager
Basso Newman, Adelaide SA
"I really cannot think of anything that needs improving with the process or inclusions of Audit Shield. The customer service with Accountancy Insurance is fantastic - queries are always answered quickly and our Account Manager is very helpful. We have never had any issues with any claims made." 

Brittany Battista, Office Manager
Bentleys Adelaide, Adelaide SA
 "Audit Shield provides a level of comfort to our clients that is not available through other policies, which are not as broad or comprehensive. They also appreciate that by participating in our Audit Shield service that they are not required to be involved in the claims process. The Accountancy Insurance claims team are very professional, efficient and responsive, and our claims are always paid promptly. The excellent service Accountancy Insurance provides, via our dedicated account manager, to facilitate the client mail out each year, means we are not required to allocate practice resources to this task. I would have no hesitation in recommending Audit Shield to other accounting firms."

Edi Carlesso, Partner
BHC Partners, Glenside SA
"We have had a great experience offering Audit Shield to our clients. The Audit Shield Online Portal is very easy to use, Accountancy Insurance team members are always eager to help, the mail outs happen very quickly and the FAQs provided is very helpful."

Genevieve Kammermann, Administration Assistant
Blackburn Prior, Lismore NSW
"The benefits of Audit Shield are multi-faceted. The process of explaining insurance helps to articulate to clients what we do versus what we can’t or don’t do. Discussing the ‘elephants in the room’ leaves the client much clearer about their responsibilities. This often results in them improving their own records and habits, when they realise that our ability to get them out of trouble is less than they previously thought. Audit Shield also helps the relationship between ourselves and our clients re-build after the shock and emotionally draining experience of an audit. From the client’s perspective, gratitude is the main feedback we receive about the service. From our business perspective, it is easier to re-arrange workflows and staff resources to accommodate an insured client than an uninsured client. For the sake of your client and yourself, get on board with Accountancy Insurance – it seems a lot of other accountants are offering it already."  

William Ford, Director
BM&Y, Subiaco and Mandurah WA
"One of the big benefits of using Audit Shield over the past 3 years has been our ability to do audit work without worrying about a client backlash on fees, nor having write-offs for ATO audits. Any out of pocket expenses have been covered via a very straight forward claim process. Prior to offering Audit Shield, we experienced a number of audits and we became concerned about covering unexpected expenses. With Audit Shield, we now have a level of certainty around our exposure to unwarranted costs, and this has provided peace of mind – for us and for our clients. Initially we were not sure how our clients would react, however we have not had any clients react negatively.  Instead we have found that Audit Shield is popular across a range of clients, for example with those clients who worry about having ATO audit activity outside their control.Over 25% of our client base has always taken up Audit Shield.  Our philosophy has been that it is our responsibility to let our clients know what services are available, tell them the benefits but then leave them to decide whether or not the offer is right for them.  We certainly do not do any 'hard sell'. Offering Audit Shield is easy and takes very little time commitment as the bulk of the work is done by Accountancy Insurance. Our suggestion to other accounting firms who do not yet offer Audit Shield to their clients - spend half an hour of your time with Accountancy Insurance to learn about Audit Shield. It will be one of the best investments you make - for your firm and your clients. Costs of inaction could be higher than costs of action."

David Carson, Jason Chong, Rachel Forward, Karan Mehta and Melvin Wong, Directors, and Suzanne Bristow-Stagg, Administration Manager
BNR Partners, Mulgrave VIC
"Implementing and maintaining Audit Shield in our firm has been nothing short of exemplary. The process is easy and we’ve greatly appreciated the continuity of having the same Account Manager over the years. Over all, it’s a worthwhile service to offer to clients."

Lynda Plaskett, Practice Manager
Bonsella Business Solutions, Canberra ACT
"In terms of 'recoverability' for the time we are required to spend on ATO audit matters, Audit Shield is most certainly beneficial for our firm. Our team have been impressed with the efficiency of the overall process and claims management. Our clients are thoroughly impressed with Audit Shield as they view it as a security blanket – a barrier between them and the ATO."

Dion Cannell and Bernard Hardy, Directors
Bowman Management & Accounting Services Pty Ltd, Adelaide SA
"ATO and state based audits and reviews are becoming more frequent and more random. Audit Shield provides our clients with a level of comfort, and most see the cost as a necessity and part of their standard business overheads. The Audit Shield policy cover is broad and easily understood, and the claims process is simple and prompt. Audit Shield is a win-win product; no surprises for our clients, no fee write offs for our practice!" 

Ralph Tortorella, Partner
BSM Accountants, Victoria Park WA
"Initially, we partnered with Accountancy Insurance because we were struggling to recover fees from some of our clients in relation to ATO audit response work. Some clients didn't understand the 'value' of this work; we were losing hours and, even more importantly, endangering the relationship we'd worked hard to establish with our clients in the first place. Since implementing the Audit Shield service, our experience with the claims department has been positive and the marketing mail out is all taken care of by Accountancy Insurance. The whole process has been most efficient and accurate. We can report a very good take up rate and we're expecting even more clients to come on board given the increasing ATO scrutiny. Audit Shield is a great value-add service for our practice and our clients share our enthusiasm!"

Ian Swallow, Partner
Burke Advisory Pty Ltd, Gold Coast QLD
"Audit Shield was the missing link for the range of services we offer to our clients and it provided the assurance they require. The feedback I have received from clients is that they are relieved to have this service available to them. Our Account Manager has made the procedure painless as he guided us along the way."    

Sonya Burke, Partner
Byford Accountants, Byford WA
"Audit Shield has provided us peace of mind, and for our clients it has meant that they now have a choice to protect themselves. The team at Accountancy Insurance are always friendly and easy to get in contact with. We are grateful that they are always there to help."  

Darren Bonker, Director
C & W Financial Services, Moree NSW
"For us, it is the fact that Audit Shield has no impact on our day to day work, apart from the initial interview at the beginning of the year, it just happens for us.  It is not disruptive, we have always had a very pleasant experience dealing with Accountancy Insurance.  The people have always been great, and the turnaround time is great.  The claims process has been very easy, we know what we need to have, we lodge the claim when we receive it and when they are completed, we'll have the money in our bank account.  Our advice to other firms would be, don't be concerned with getting a negative client reaction, as you will get quite the opposite."

Mark Johnson, Partner, and Gay Burling, Practice Manager
Capitis Accounting Solutions, Horsham VIC
"Audit Shield is great. It's easy and straight forward. Processes are very simple. No complaints, we are happy!"

Melinda Ampt, Office Manager
Carroll Accounting Services Pty Ltd, Rosebud VIC
"Accountancy Insurance provides prompt and professional service whether it is over the phone or in person. Our dedicated Account Manager is always there to help. The claim process is easy to follow with prompt settlement. Audit Shield is a great additional service to our clients."

James Carroll, Principal
CKP Accountants, Jimboomba QLD
"Our clients have security in knowing if they get an audit from a government body, the time they employ us to assist them is covered and at no further cost to them. Despite the number of claims made, the peace of mind this provides clients in itself is invaluable."

Craig Sheridan, Director
Clift Pearce Accounting, Ipswich QLD
"For our clients who have had to make a claim, they are so relieved that they took up our Audit Shield service. Even our clients who have chosen not to take up the service appreciate that we provide them with the option to be protected. The coverage really is broader than other policies I have seen and we are so impressed with the service we receive from Accountancy Insurance which allows us to focus on what we need to do rather than sorting through paperwork!"

Troy Pearce, Principal
Commercial & Legal, Adelaide SA
"We really like that our queries are answered promptly, and claims are a priority for the team at Accountancy Insurance. Our experience has been positive. We feel Audit Shield is a great service to provide our clients, and they value the opportunity to be protected."

Carly Sims, Corporations Administrator
Cooke & Foley, Ballarat VIC
"Audit Shield is a safety net for our clients. It has also been beneficial to our firm for the fee we receive. Implementation is so straightforward – it only takes us about half an hour each year, which is certainly worthwhile considering the benefits to our clients and accounting firm."

Kym Cassells, Director
CP Accounting, East Malvern VIC
"We like the broad cover of the Audit Shield policy as it covers not just 'audits', but reviews, investigations, questionnaires and the like. Write offs as a result of this type of work are a thing of the past! The claims process is very easy and straight forward, takes less than 5 minutes to complete, and we have been paid in 2-3 days! Victor does all the work each year and even takes care of the follow up letter, it really is simple!" 

Stephen Culpitt, Partner
Craig Lawson Consulting Pty Ltd, Coburg VIC
"Audit Shield gives my clients peace-of-mind, knowing that their fees (including engaged experts if required) will be covered should they be subject to an invasive and time consuming audit. It also allows me to advise my clients that fees in relation to audit work are subject to an additional charge and should they not take up the Audit Shield service, they will be liable for that charge. The Accountancy Insurance team is very professional and the mail out and administrative process is seamless."

Craig Lawson, Principal
Creasey Associates, Eastwood SA
"Our accounting practice has always had efficient and reliable service from Accountancy Insurance. Whether it be a query that we have with a claim or just a general question, the response has always been prompt, thorough and professional.  They take the time to explain any queries either the practice  or a client may have about Audit Shield but also understand that we have constraints on our time, so are always proficient."  

Jenny Creasey, Practice Manager
Crowe Horwath, Brisbane QLD
"As the fifth largest accounting group in Australasia, our service and offerings to our client base are paramount. Accountancy Insurance's Audit Shield not only offers a broad range of coverage, but a value-add service that gives our clients peace of mind. Key to the success of the product offer has been the outstanding support from the Accountancy Insurance staff . We would rate them 10/10 for customer service.  They do all the hard work for us, like collecting data and mail merges, without affecting the data's integrity. Offering the Audit Shield product has definitely increased our standing and service to our client base. We would certainly recommend Audit Shield as a key value-add, lucrative and easy to use product for any firm considering offering tax audit insurance." 

Daryl Wright, Principal and Kristy Stewart, Team Coordinator
D Baker & Associates, Midland WA
"It is our pleasure to recommend Audit Shield as a 'must have' product for all accounting firms, and Accountancy Insurance as very easy to deal with. If you are an accounting firm considering Audit Shield; go for it! Over the past 5 years, our take-up rate has always been at least 20%.  Our experience – whether or not a client takes up Audit Shield – has been that people appreciate knowing what is available to them, and the fact that we have gone 'beyond the basics'. Audit Shield is very straight forward to administer, with the majority of work undertaken by Accountancy Insurance.  When we have had to make claims, they have always been paid promptly and without a fuss. Our firm has appreciated the personal approach of AI – having had 2 visits from directors in recent months. We would recommend Audit Shield to any WA accounting practices who want to operate as 'best practice' firms."

Farrell Mosbach and Peter Gustafsson
David Perrott, Emerge, Maitland, NSW
We have been working with Accountancy Insurance since 2004.  It has been a fantastic arrangement to be able to offer this service to our clients.  Ferdy Ouw has been great in providing every assistance to us and making the whole process so seamless.  The now online system works really well in all areas from invoice clients to making claims.  The whole claim process has been really smooth and efficient.  I would not hesitate to recommend both Accountancy Insurance or Ferdy Ouw."     
Devenny Payne, Bacchus Marsh VIC
"Our practice has benefited from the Audit Shield service with an amazing take up over the past three years. Our Account Manager has provided insight into how to improve our take up rate and taught us not to discount clients simply because they didn’t adopt a policy in the first year. Accountancy Insurance has provided ongoing education and we are constantly learning about the service and how this benefits our clients' needs." 

Rob Schammer, General Manager
Echo Tax & Accounting, Clarkson WA
"Our experience dealing with Accountancy Insurance and Audit Shield has all been positive! The staff are courteous and professional, and claims are handled promptly and without fuss. We believe Audit Shield to be a true value added service for our clients that has the additional benefit of ensuring we recover the full time we spend on audits and reviews. If you are an accounting firm considering Audit Shield; go for it!"

Helen Kelly, Partner
Elias Rosenberg Pty Ltd, Malvern East VIC
"From the very beginning of our relationship with Accountancy Insurance (AI), we were pleasantly surprised with the ease of the process. All staff members we've dealt with are extremely helpful and always willing to go that extra mile to maintain the quality reputation of Audit Shield. We've also been pleased with the deft responses from the Claims Department whenever needed and the time they took to educate us about the process itself. Audit Shield is a product without competition and stands alone as a premium value-add service for our clients."

Roy Rosenberg
Encore Accounting Pty Ltd, Bowen Hills QLD
“As accountants we have a duty of care to our clients. Audit Shield assists us to execute that duty and also gives clients an option should the worst occur – namely an audit. We genuinely care about our clients and providing the Audit Shield service is an affirmation of our values. We think all accounting firms should offer the Audit Shield service. If a client is audited the fee recovery is more than worth the extra work in offering the service, and we have experienced this eventuality.”    

Allan Mason, Principal
Evan Bulmer & Associates, Hendon SA
"As the ATO increases their audit activity, Audit Shield has proved an important tool for clients to protect themselves from unplanned accounting fees. My clients appreciate that we make this service available to them, and claims have been settled very quickly. Audit Shield is a 'must have' service for proactive accounting firms."

Evan Bulmer, Principal
Financial Index Wealth Accountants, Canberra ACT
"We believe Audit Shield is an excellent client service that we are able to offer with confidence, knowing that what's promised will be delivered. The team at Accountancy Insurance is professional, courteous and timely, and the implementation process gets simpler each year. Claims are paid promptly and the software platform makes administration of Audit Shield easy."

Mark King, Senior Adviser
Flagstone Business & Taxation Services, Jimboomba QLD
"Before implementing Audit Shield we would not have been able to recover all the time spent on work related to audit activity. Now we have the security that we can just get on with our job and fees will be covered. Our clients are actually more aware of ATO audit activity so they too feel more at ease knowing our fees would be covered in the event they were selected."

Kim Brearley, Principal
Fortis Accounting Partners, Sydney NSW
“Audit Shield has benefited our firm in a number of ways. Firstly, it helps to reduce our stress in relation to audits and allows us to fully commit to our clients’ audit affairs, leading to the best possible outcome. Audit Shield also helps to strengthen our bond with clients and ensure a mutually beneficial relationship through an otherwise stressful experience. Clients have commented that our Audit Shield service is affordable although still provides great benefits. I personally believe that Accountancy Insurance employs some of the best people in the industry which contributes to the success of Audit Shield.”  

Henry Zhao, Partner
Fortunity, Erina NSW
"Audit Shield covers everything and is very easy to work with, very straight forward.  Accountancy Insurance customer service is also fantastic.  Claims are lodged online and it is very simple to do. If we ever have a problem it is usually very easily fixed, usually with a simple phone call. All our claims have been paid.  We did have a claim go through the review panel, which was very well handled and was ultimately paid. We have been happy to refer Audit Shield to other accountants, and we have. It is a product that we and our clients see value in, it's pretty unique."

Patricia Cotterell, Director
Globe BD, Canning Vale WA
"Globe BD have used Audit Shield for three years now. We have had a great response from clients in taking this product up. It's a win win for both clients and our firm alike as the client has peace of mind that they won't have any unexpected fees for an audit and our firm is reassured that our time will be covered in an event of an audit. Our client manager, Melisa, is very professional and keeps informed right through the process. I highly recommend this service and product to other accounting firms".

Paul Gough, Partner
GPA Accounting, Berri SA
"Our clients are pleased we are offering them this proactive service, and an increasing number are taking up the offer each year. We like the fact that Accountancy Insurance does the work for us, and the Audit Shield website is very user friendly and simple to use. Whenever we call we receive prompt and courteous assistance and overall it is a very simple and effective service for us."

Joanne Hayes, Client Services Coordinator
Grant Thornton, Sydney NSW
"Clients do not fully appreciate the time it can take to deal with investigations, audits, enquiries or reviews. Audit Shield has a sufficiently wide scope, so clients are thankful that this type of protection is available. Undoubtedly, interest from our clients regarding the service is high. Implementing and maintaining the Audit Shield service is extremely simple. The Accountancy Insurance team go out of their way to make the process as seamless as possible. I urge every accounting firm to offer Audit Shield as a valuable service offering. Audit Shield is a great product, so we happily recommend."    

Ben Matthews, Partner
Group GH, Port Adelaide SA
"We became aware of Accountancy Insurance through their involvement with The Tax Institute. We had previously looked at other audit insurance options but found them too expensive and with limited policy cover. The Audit Shield policy is broad and simple, and when we have had claims they have been settled promptly. The client mail out was seamless and very well handled, and the Audit Shield software platform makes it easy for us to offer the service to clients right throughout the year. I am more than happy to recommend Accountancy Insurance to other firms."

Nitsa Panou, Partner
Hadrill Accounting, Lyneham North ACT
"We were pleasantly surprised by our client take-up rate and believe that the increasing ATO scrutiny has perhaps been the catalyst. Our dedicated Accountancy Insurance Account Manager ensures that there is little inconvenience to our practice with mail outs and the online software is very easy to use. The renewal process was extremely quick and we were very pleased! Offering anything new can have its challenges in the beginning but with Audit Shield what was promised did in fact happen. If only everything in life could be this simple!"  

Jane Hadrill, Principal
HW One Chartered Accountants, Mount Gravatt QLD
"Audit Shield eliminates exposure of professional fee costs to our clients in the event of audit activity. The associated fees for administering the review or audit process are covered. Audit Shield is also another service we can provide to our clients, which is a bonus."  

Cameron Wilson, Director
HW One Pty Ltd, Mount Gravatt QLD
"We have been impressed by the ease of implementation and minimal time requirement to offer Accountancy Insurance's Audit Shield to our clients.  The process was smooth and efficient and the website is simple to use, which means it is an additional service we can offer without disrupting our business or requiring any substantial investment in time. We would not hesitate in recommending Audit Shield and the service of Accountancy Insurance to other practices." 

Cameron Wilson and Brendan Podevin, Directors
HWZ Partners Pty Ltd, Heidelberg VIC
"We have been very pleased with all our dealings with the Accountancy Insurance (AI) team. Processing claims on the website was really easy to do and the follow up system was a fantastic help to us keeping track of what we had to do next. Audit Shield has provided our clients with a great protection policy during a time when the ATO is becoming more stringent. We are happy to recommend this product as a worthwhile asset to any accounting firm." 

Nicole Moisis
JAS Partners, Croydon VIC
"I should have signed up with Accountancy Insurance when our accounting firm was first established! I cannot express how delighted our firm is to be able to provide our clients with this protection whilst enjoying helpful and hassle-free claims support. I strongly encourage all accountants to consider Accountancy Insurance’s Audit Shield."

John Salmon, Partner
JMD & Associates Pty Ltd, Tweed Coast QLD
"I have experienced exceptional service with my Account Manager and the annual renewal period is always easy and does not really require much input. As a sole practitioner, time is very valuable to me so I appreciate that Accountancy Insurance really understand this. Even if the ATO deems that no adjustments are required, there can still be considerable time spent in dealing with them and providing the required information. Luckily Audit Shield ensures that my clients will not have to pay the price for this."

Paula Smith, Director
Keddie & Associates, North Parramatta NSW
"Our dedicated account manager ensured that we were informed and involved with the process from the beginning, without having to get bogged down with the detail. The Audit Shield software is very user friendly and makes the administration of the service very straight forward for us. We were very pleased at the simplicity the claims process - our first claim was paid within one day of submitting it!" 

David Keddie, Partner
Kennas Chartered Accountants, Rockhampton QLD
"Audit Shield is a service we can offer our clients with confidence, knowing the policy cover is comprehensive and broad. We were pleasantly surprised at how many of our clients took up the offer. The helpful and friendly Accountancy Insurance team, make it simple for us to fully control the process, without getting bogged down on the more time consuming details. The online system is easy to navigate and claims are paid promptly, a great service all round!"

Darren Smith, Partner
KNP Solutions, Malvern VIC
"At KNP Solutions we pride ourselves on offering our clients a "total package". Offering the Audit Shield service gives our clients a sense of being 'looked after' and that we are protecting their business. Accountancy Insurance makes the whole process very simple. The work they do to facilitate the client mail out each year means we only need to log payments and claims! The software is easy to use, claims are efficiently managed, and the staff are fantastic." 

Genny Gullo, Practice Manager
Lavery Hamilton, Green Point NSW
"We have been using Audit Shield for several years now. We are never disappointed with the quality of the product, the ease of administration and the support provided by Accountancy Insurance. The benefit of this product extends to both our firm and our clients. Our firm is in receipt of a recurring income stream, but also we know, should either a federal or state auditor come knocking on the door of one of our clients -  they will be in the best position to deal with the process."

Kathy Hamilton, Partner
Lead Partners, Newstead QLD
"Audit Shield is such a great service. Audit activity is definitely increasing, so we are relieved that this service has given our clients peace of mind. Time is always of the essence, and the team at Accountancy Insurance really acknowledge the need for efficiency. They made the implementation process so easy for us. Even the claim process is very straight forward. I receive a follow up email for any claims yet to be finalised, which makes it so simple!"

Sharyn Boulton, Partner
Letcher & Moroney, North Adelaide SA
"I did not initially see a need for Audit Shield, as we had not had it in the past and didn't perceive any problems. Now that we have had Audit Shield in place for 3 years, I think it is a MUST as a service offering to clients. The claims process is very easy."

Dion Moroney, Partner
Lusi & Company Corporate Accountants Business Advisers, Doncaster East VIC
"We have found the entire process quite effortless and our Accountancy Insurance account managers have been very helpful and friendly. The website is easy to use and any claims have been processed promptly. With the ATO requesting more and more reviews, it is comforting for our clients and ourselves to know that reimbursement is available. I would highly recommend Audit Shield to others."

Myriam Cairncross, Client Service Manager
M & T Chartered Accountants, East Melbourne VIC
"As a client of Accountancy Insurance for the past four years now, we have experienced a high quality and efficient service. Any claims that we have lodged have been processed promptly and professionally. Accountancy Insurance has provided us with a service and product that many of our clients subscribe to and value highly."

Stewart Trovato, CA
Maccora & Associates, Malvern East VIC
"We have always found the Accountancy Insurance staff to be friendly, approachable and willing to answer queries. They keep us well-informed and, where possible, will tailor their service to suit our needs. Audit Shield is well-designed and has evolved into a thorough and user-friendly product."

Caroline Maccora
Macquarie Accounting, Hobart TAS
"From my experience, the one element I would like to particularly emphasise with Audit Shield is that the service provided by Accountancy Insurance is absolutely seamless – from start to finish. Implementing and maintaining Audit Shield requires very little work from our end, the clients value the cover and it adds to the overall service Macquarie Accounting can provide."

John Langford, Partner
Mall Accountants, Essendon VIC
"As well as being effective and simple to implement, Audit Shield's claims process flows smoothly and is handled very well. Our clients are happy and don't need to worry about unexpected invoices from us due to an ATO audit or review. We would recommend Audit Shield to other accountants who haven't as yet benefited from this great service."

Michael Traficante, Director
Manos Partners, Adelaide SA
"We have been very pleased with our dealings with Accountancy Insurance.  Our Account Manager is attentive and provides prompt responses to any queries.  The website is easy to navigate, the claims process is seamless and claims are settled very quickly."

Michelle George, Director
Marsh & Partners Qld Pty Ltd, Brisbane QLD
"The whole process is very smooth, especially the administration process. All that is required each year, is a small amount of partner time to review the client list prior to the mail out. Even the follow up of our clients is handled by Accountancy Insurance. We have only had a few claims and they have gone through very smoothly. The people at Accountancy Insurance add a personal touch, everyone has been able to answer questions. The extensive cover offered by the policy is a real benefit to our clients."  

Fred Patten, Partner
Matthews Steer Accountants & Advisors, Essendon Fields VIC
"The main comments we receive from our clients regarding our Audit Shield service is that it is well worth the small investment and it is a seamless process. From the perspective of our accounting firm, Audit Shield is definitely worth having as it is a value add, so I would certainly recommend it to other accountants."

Adrian Misiano, Partner
McMahon Osborne Group, Sunbury VIC
"We are now confident in our approach to audit activity. In the past, we would be looking to get the audit resolved for a minimal cost to the client that would often lead to a write-off, so no one benefited. Audit Shield has created a 'win win' situation - the client knows that with the coverage they will get a premium service at no cost and internally we know that we will get paid for the job so we treat the work as a high priority, which means more efficient resolutions in the case of audit activity."

Tim McCarthy, Director
MGS Accounting, Temora NSW
"Audit Shield has exceeded our expectations and everything Accountancy Insurance promised. With this service we are assured that in the event of an audit, we are compensated for our work and do not pass on the fees to our clients. Surprisingly, it is so easy and quick to set up and is definitely worth the investment. The team at Accountancy Insurance are so accessible too. I often call the office to talk with the team and they provide their invaluable expertise."

Darryn Smith and Duncan McCrone, Directors
MJG Partnership, Bundall QLD
"Thanks to Audit Shield, we have been able to provide our clients with extra satisfaction from the services we provide as a firm. Based on our experiences and considering the benefits, we would highly recommend Audit Shield."   

Geanviere Tuckett, Office Manager
Moore Stephens, Osborne Park WA
"Audit Shield has given us the ability to get the best outcomes for our clients – because we are now effectively funded to produce detailed and thorough responses to any ATO queries and reviews.  Our clients know our time cost will be covered by Audit Shield, should they be audited or requested to prove a claim, be it large or small. We thought it was an important insurance coverage to offer clients in light of what is, in our opinion, continuing increased ATO audit activity – both in general and particularly in areas such as GST, cash economy, high wealth individuals and various project based audits.  One recent example was a client who had a cash economy audit on the basis of his margins being slightly below ATO business benchmarks.  Arguing his position became a complex and expensive process, for which we were able to claim through Audit Shield. Our clients have the comfort of knowing that we can provide the right response to the ATO on their behalf, and that any costs incurred will be reimbursed – be that responding to an audit or securing GST refunds from the ATO. Any feedback we have received from clients has been positive, and we would definitely recommend Audit Shield to other accounting firms.  It is important that clients are offered the peace of mind - knowing we can put the time into getting the best outcomes for them in dealing with any ATO audits - without additional unexpected expense."

Brett Cornwall, Director
Morrows, Melbourne VIC
"Audit Shield has been of great benefit to us, as it protects our clients and firm, whilst offering an additional, value added service. Clients do not generally understand the complexity of the work involved with an audit response, especially a matter such as payroll tax. As such, it can be difficult to recover the time we legitimately spend responding to these matters. With Audit Shield in place, a proper response to audit queries can be attended to. I especially like the usability of the software platform and it's easy to run reports. Grant & Victor have been great, very attentive, and their communication is fantastic." 

Helen Grigg
MTA Accounting, Ballarat VIC
"We find the processes associated with implementing the Audit Shield service to be seamless and easy to maintain. The professionalism of our account manager makes our experience with the product both efficient and effortless. The online portal is user-friendly and simple to navigate. Claiming is easy and settled promptly. Audit Shield is a great product that gives our clients the necessary protection from unexpected audit costs."

Tim McFarlane, General Manager
Muntz Partners, Doubleview WA
"We signed up for Audit Shield in 2008 and have found the product to be well accepted amongst our clients. Melisa from AI looks after the mailing to the clients, which means we don't have to spend time on it. Recently we have noticed increased activity from the ATO in regards to BAS audits, especially where the client expects a large refund or the ATO sees something a little differently. Notifying a potential claim is easy, it is all done electronically via the web based system. Once the audit is finished, we notify AI, include our invoice and in a majority of cases we are paid within 48 hours. They also remind us regularly on claims that have not been finalised as yet. This is great as it is easy to forget that the audit has finalised so this acts as a good prompt to have the claim finalised. Audit Shield is a good value add to clients and is a sound revenue earner as well. It is a valuable tool to have."

Domenic Fulco, Practice Manager
Nash Solutions Pty Ltd, Wingham, NSW
"We have been pleasantly surprised with the client response to the Audit Shield offer with a very solid client take up. The Accountancy Insurance team have proven to us why they are the market leaders, the implementation process was smooth and effective with minimal input required by us. The online system is very user friendly and simple to use, which means it is an additional service we can offer our clients without disrupting our core business."

Grahame Nash, Director
Nexus Accountants, Malvern VIC
"Offering Audit Shield to our clients has enhanced their customer experience. With increasing pressure from the ATO, clients have recognised that tax audit insurance is no longer an option but rather a mandatory requirement. The quality product is supported by superior customer service; the Account Managers are attentive and eager to help throughout the process. Any claims are quickly dealt with and once they are submitted, there is nothing further for us to worry about. We really value our partnership with Accountancy Insurance and continue to appreciate the benefits for us and our clients."

Ivana Tempone, Office Manager
Outcome Accounting, North Adelaide SA
"The Audit Shield policy is broad and easy to understand, and this enables me to discuss the service with clients with confidence. I have seen an increasing number of clients taking up the offer each year, as they can see the benefit and the increase in ATO audit activity. The retrospective cover is a huge benefit, as it allows me to offer the service to new clients and ensure that work we may have to do to respond to audits of returns lodged by another accountant is covered. Audit Shield can also be used as a point of difference when speaking to potential clients, as their current accountant may not offer the service."

Scott Lindqvist, Owner
Paul Money Partners, Carlton VIC
"We were originally attracted to Audit Shield as other policies we've had only covered 'audits'. With Audit Shield there are no arguments with definitions, they are all covered. Our clients see it as a comfort because they know professional fees can be expensive, Audit Shield minimises those costs. There is significant activity and our clients now do not hesitate to engage us to have these queries answered. Our dedicated account manager has been very co-operative, courteous and everything is dealt with in a timely manner." 

Paul Money, Director
Perks, Adelaide SA
"Audit Shield is a professional and seamless service from the initial database analysis through to the annual rollover of invoicing. The online system is easy to navigate and we have never had an issue trying to find what we are looking for. We love the fact that the team at Accountancy Insurance take on the administrative burden, yet we retain full control of the process. Our clients’ claims have been processed quickly and efficiently with minimal delay. We would recommend Audit Shield as a great value offering to other accounting practices."

Belinda Butler, Operations/Project Manager
Pilot Chartered Accountants (a member of Nexia International), Brisbane QLD
"Audit Shield is a service that genuinely suits our clients and we have seen a very positive response from them.  The Accountancy Insurance team provides an excellent, friendly service whereby they take on the administrative burden, yet we retain full control of the process.  Claims are easily lodged via the online system, which also provides full tracking of client history."

Jason Bayliss, Partner
PinnacleHPC Accountants, Griffith NSW
"We have found dealing with Accountancy Insurance a pleasure. Their team is knowledgeable and responsive and always provide a personal touch. The implementation process is smooth and minimises disruption to us, the on line system is simple and user friendly and when we made a claim, it was paid the next day! We were self insuring at one stage and always had concerns, now we don't have that worry and still make a decent margin." 

Geoffrey Marin, Principal, Allan Andreazza, Principal, and Isabel Owen, PA
Pitcher Partners, Newcastle NSW
"We tried self-insuring just the ‘the good clients’ for many years, however, since we have had Audit Shield we can cover significantly more clients, administration is simpler and we have acknowledged that Audit Shield provides much better value. As the implementation and maintenance is predominately conducted by Accountancy Insurance, we can concentrate on our core business."

Scott Edden, Partner
PKF Lawler, Subiaco WA
  "We initially saw Audit Shield as a 'want' rather than a 'must' but this soon changed because of the increased ATO audit activity. In our experience the ATO is getting more sophisticated, using data matching technology to review information from a range of government departments, and other third parties to identify possible risks and errors. For this reason, we have offered Audit Shield to our clients for the past 4 years. Our clients and our firm cannot not be happier with the service we receive from Accountancy Insurance. Accountancy Insurance deliver what they promise with highly efficient implementation and a claims process second to none. The policy is the broadest audit insurance policy we have seen on the market.  We find the local WA team to be friendly, helpful and easy to deal with; and our claims have always been paid promptly. We recommend Audit Shield to all accountants who do not have it in their practice yet. If you would like to speak to me about Audit Shield and our experience, please get in touch."

Wayne Healy, Managing Director
Powe Partners, Engadine NSW
"Our clients have complimented us and expressed their appreciation at being offered this service. Accountancy Insurance does all the work to get the offer out to our clients, and the software makes the ongoing administration very simple."

Lin Chen, Partner
Power 2 Brisbane, Slacks Creek QLD 4127
"It is all straight forward with Audit Shield - from implementing and maintaining the service to making a claim. We are appreciative of the valuable Audit Shield Service which we provide to our clients, not to mention the additional revenue stream it provides our accounting firm!" 

Cheryl Krause, Administration Officer
Quarles Pty Ltd, Inglewood WA
"In addition to the great peace-of-mind for both our clients and ourselves, we found Audit Shield to be a very important business tool for SMEs. The broad policy is easy to understand and straight forward; all our claims have been settled very quickly and the lodging process is easy. Personally, I love the facts that there is no excess fee and no minimum, as to how much you can claim. This way, there is absolutely no write-off on fees anymore. Also, the client take up rate is high and keeps growing every year!  The superior customer service and marketing assistance Accountancy Insurance (AI) provides means that the entire experience has been extremely efficient. You can’t ask for much more than that!" 

Alexander Quarles, Director
Quill Group Accounting, Broadbeach QLD
"Accountancy Insurance's customer service is brilliant. They have always solved any issues very quickly whether it's technical or otherwise, and we have always received outstanding service. There is always that 'I care about you' vibe. It is important to have a supplier that cares about your needs. It has been a good fundraiser for us, it's a little extra income while providing an additional service to protect our clients best interests." 

Rosie Munro, Reception
R W Ramsey & Company, Ipswich QLD
"We have found Audit Shield an excellent fit for our clients and believe it to be a true value added service.  The simplicity of the process also appeals to us, as does the quality and timeliness of the communication from the Accountancy Insurance team. Claims are always handled promptly and courteously." 

Brian Ramsey and Neil Morris, Partner
RBA Chartered Accountants, Darwin NT
"Accountancy Insurance has ultimately provided our organisation with peace of mind. Audit Shield enables us to offer extra service to our clients, which in turn makes clients feel as though we are looking after their interests.We have found that the system for annual renewals and claim processing is excellent. We would highly recommend Audit Shield and Accountancy Insurance to other tax accountant professionals."

Dan Riggall and Glen Butterworth, Directors
Robertson Scannell, Toowoomba QLD
"To us, Audit Shield translates to flexibility and peace of mind. The offering is renewed annually, and with Accountancy Insurance’s user friendly system, it is very easy to add clients and maintain the offering to our clients. We highly recommend Audit Shield as a beneficial service to offer clients; taking the worry out of impromptu tax audits and covering additional related expenses."

Penny Bowden, Reception
Robinson Voss Partners, Mount Eliza VIC
"At Robinson Voss Partners, we have benefitted from having Audit Shield as a value add service offering for our clients. From the start, Audit Shield has been easy to implement and the team at Accountancy Insurance has been so swift with any queries. Each year our Account Manager works with us to make the process not only more efficient, but also helps us to best improve the service for our clients." 

Craig Robinson and Sue Voss, Partners
RSD Chartered Accountants, Bendigo VIC
"We love the assistance that Accountancy Insurance provides, which minimises the time we need to dedicate to offering Audit Shield to our clients. The online software is very user friendly and we are looking forward to the barcode scanner to log payments, which will save us even more time!"

Lorraine Hunter, PA to Partners
Ruddicks Chartered Accountants, Launceston TAS
"We have offered Accountancy Insurance to our clients over the past two years. We have been extremely impressed with the cooperation received from the team at AI in working through complex claims and turning all claims around really efficiently. The client feedback regarding Audit Shield has been very positive too. We most certainly consider Audit Shield a worthwhile offering to our clients."

Bob Ruddick, Partner
Saywells, Cessnock NSW
"Audit Shield is a cost effective way for our clients to cover themselves in case they do receive an audit or review. Even if they decide not to take it up, we know they have had the option. The assistance we receive from our account manager means that the client mail out is efficient and effective, and the online system makes the ongoing administration very simple. The AI team is always responsive to our needs and the claims process is smooth and timely."

Craig Saywell, Director, and Leah Cresswell, Practice Manager
Selby Watson & Co, Wagga Wagga, NSW
"We decided to offer Audit Shield to our clients to give them comfort, and for our accounting firm it was rewarding to help our clients. Each year we have been required to make claims. Luckily our clients who opted-in to Audit Shield were covered, and fortunately for us the claims process was simple."

Blair Campbell, Director
Selwood Ackerly, Wangaratta VIC
"We have found Audit Shield to be an excellent value added service for our clients. The Accountancy Insurance team offers a fantastic service, meaning we can offer Audit Shield with little input at practice level. Claims are always handled efficiently and professionally."

Trevor Selwood, Partner
Singer Ruben Partners, Caulfield VIC
"We have been using Accountancy Insurance’s Audit Shield for 10 years now and highly recommend it to all accounting firms! The offering provides peace of mind, and our new clients even request it. The process is very straight forward and not time consuming at all. After all these years our team and clients have only ever encountered positive experiences with Audit Shield."  

Barry Singer, Partner
Sky Accountants, Ballarat VIC
"We are really happy with the assistance provided by the Accountancy Insurance team in implementing Audit Shield. We feel secure that we are operating a pro active service; our clients are protected, with minimum impact on our time. The revenue this has created for our business is an added bonus."

Jamie Johns, Partner
Slade & Walker, Cooroy QLD
"Audit Shield has really brought to our clients’ attention that ATO audit activity is prevalent. For those clients who have needed to make a claim, they really appreciate the service and are grateful that they chose to be protected. Our Account Manager makes the process so easy and importantly Accountancy Insurance understands our business. They know when we are having busy periods and they genuinely can assist us by doing all of the work involved with the Audit Shield service!"

Sharron Walker and Ruth Slade, Proprietors
Stanway Humble Goode, Kent Town SA
"Accountancy Insurance’s Audit Shield is a great service to offer our clients. We are very happy, and have absolutely no complaints as the website is easy to use and processing claims is straight forward. We would be delighted to recommend Audit Shield."

Angela Gray, Office Manager
Sullivan Dewing Pty Ltd, Caringbah NSW
"We have been using the Audit Shield service for seven years now and have been delighted with the coverage for our clients. To put it simply, we know that we are entirely covered by the service and neither we nor our clients have to pay the bill whenever they have enquiry from the ATO or another government agency. We were also pleasantly surprised to find that Audit Shield covers a wide range of government enquiries including workers comp and payroll tax, in particular with payroll tax when clients don’t have liability. Only once you have to make an inevitable claim, you realise how important the Audit Shield policy is. We are particularly impressed by how quick claims are paid once lodged."

Terry Dewing, Director
SWL Accountants, Goulburn NSW
"It's been a fantastic value added product, it's taken a lot of stress off our practice. Now we have Audit Shield we always get full recovery on WIP. When we made a claim, it was a very efficient process. There were very few queries with the paperwork. The system was very streamlined. It took less than 20 minutes to do the paperwork. Our admin person actually said they would like to set up our systems as well as Accountancy Insurance's. It strengthens client relationships and in the situation where we have a new client coming on board, it gives us a competitive advantage against the other accountants that are just offering straight accounting services. It adds to our overall service offered. The whole experience of dealing with Audit Shield has been a positive one. Everyone in the practice feels that way. Recently it has been one of the best value added products we have offered and is so simple to administer."  

Simon Lanham, Partner
Taggart & Partners, Woolloongabba QLD
"I initially saw a requirement for Audit Shield when a number of clients were being audited at a significant cost, through no fault of their own. Even when an audit results in no adverse findings, clients still incur the accounting fees to defend the issue. I think we'll see an increase in audit activity over the next few years as the Government looks for ways to increase their revenue in economically challenging times. The service provided by Accountancy Insurance has been outstanding, they are professional and proactive." 

Raymond Taggart, Director
TH White & Co, St Kilda VIC
"Audit Shield has the winning formula of a great product coupled with a fantastic team. The online system makes lodging claims hassle free and is reinforced by the supportive relationship we enjoy with our dedicated Accountancy Insurance Account Manager. We'd recommend Audit Shield as a great value offering to any practice who wants to be smart about the ongoing ATO scrutiny."

Sam Di Francesco, Partner
Thorntons Business Advisors, East Perth WA
"We have been offering Audit Shield by Accountancy Insurance for over 4 years now, and over that time we have had a number of claims dealt with efficiently and promptly by the Audit Shield team.  They do most of the work to make the offering process to our clients very smooth and pain-free. We also take a great deal of comfort from knowing that our clients are covered in the case of an unexpected audit."  

Helen Dyer, Practice Manager
Toubenesq Accounting Group, Albury NSW
"Many of our clients actually ask for Audit Shield so we are glad we can provide an in demand service which we know works. We have experienced the claims process a number of times and it is so simple and we were paid very promptly. I would highly recommend to accounting firms without Audit Shield that they implement it"

Julie Birch, Director
Tribe Strategic Accountants, Canberra ACT
"Accountancy Insurance have been providing our practice with Audit Shield which reduces the stress of some of the ATO activities. The support of the Accountancy Insurance team has been invaluable. It has been very efficient, with little time involved by our office. Audit Shield is a 'must' for accounting firms and their clients." 

Grant Slater, Managing Director
VA Group, Seaford VIC
“We switched to Audit Shield after wasting time using a competitor’s tax audit insurance offering. Without a doubt I can say that there is no equivalent to Audit Shield – our Account Manager makes the process an absolute breeze, and the response from clients regarding the opportunity to participate in Audit Shield is very positive. Thank you for the excellent service, Accountancy Insurance. I would highly recommend accountants use Audit Shield and don’t even consider an alternative.” 

Sharon Allars, Practice Manager
Valmadre Accountants, Robina QLD
"We have found the Audit Shield service to benefit our practice, as an additional facility to help mitigate clients' accounting fees in the event of an audit. Audit Shield allows us to offer a more 'complete' service to our clients; it's a value-add for our firm that some of our competitors may not, as yet, have in place. We appreciated the ease of processing any claims and all have been paid quickly. The whole process has been most efficient and we happily recommend the product."

Paul Valmadre, Director
Van Dyk Newbold & Co, McLaren Vale SA
"Our Account Manager efficiently responds to any queries we have about Audit Shield. When we need to make a claim, the process is quick and painless. We could not believe the speed in which our client’s claim was processed and paid out by Accountancy Insurance! Recording our client’s payment and take up activity in the client portal is so simple too."  

Michael Van Dyk, Director
Vision Accountants, Toowoomba QLD
"Audit Shield is a truly unique product which provides us with peace of mind in relation to unplanned professional fees incurred as result of audit, review or investigation. The ease of the online portal and the option for a pro-rata invoice is particularly helpful. Accountancy Insurance has made it so simple for us!"  

Michelle Li, Partner
William Buck, Sydney NSW
"We have been happy all round with the AI Audit Shield service, we especially like that we approve the entire process from start to finish and clients pay to take part in the cover, so there is no charge to the firm.  The web application is great and user friendly, we have found the claims process to be seamless and easy to manage.  We were not surprised with the number of claims made which include a lot of BAS Statements.  We had a claim that went to the claims review panel; they asked a few questions and approved the claim to be paid. It was a very easy process."

Graham Spring, Director
Wise Accountants Pty Ltd, Norwood SA
"We have used Audit Shield for a number of years now. It is a great product and like all insurance the test is the experience you have when you claim. We have had no hassles whatsoever."

Gary Hinchliffe, Director
Yates Baker McLean, Orange and Molong NSW
"Audit Shield has added significant value to our organisation through piece of mind for us and our clients as we know that ATO query and audit will be handled professionally and with minimum cost to the client. The willingness to help and quick response time of the Accountancy Insurance team is outstanding and has the flow on effect of minimal disruptions to our clients, if any. We have used Accountancy Insurance since 2011 and we have found the process straight forward, efficient and mutually beneficial. All firms should consider to offer this service to their clients! It’s a win-win solution."

Mark Giumelli, Partner
YCG, Rosehill NSW
"The concept, the idea and the product are just brilliant! The support and assistance we get from AI is great, whenever we have a question it is always answered in a prompt and efficient manner.  We haven't needed to put much effort into the service, AI does all the hard work on our behalf and we get paid for it, it works well.  The web portal is great and user friendly, it makes managing the process so simple. Everything is done online, even lodging a claim is easy, we just load our documents onto the secure web portal, and the claims are processed quickly. There is no comparison to what we previously used before moving to AI's Audit Shield."

Charles Younis, Director
Zanacorp Accounting Group Pty Ltd, Malvern VIC
"Audit Shield is an excellent product covering fees otherwise payable by our clients in the event of an audit or review. We would recommend Audit Shield as a 'must have' service to any proactive accounting firm. The whole implementation process is seamless and a friendly and dedicated Accountancy Insurance Account Manager is always available to guide us, which makes the entire experience simple to incorporate and efficient."

Anthony Zanca, Partner
Accounting Perspective, Croydon VIC
  "We recognised that the standout feature dealing with Accountancy Insurance (AI) was in the 'simplicity' of the overall relationship. Offering Audit Shield to our clients involved minimal practice involvement from us, as AI ensured everything was handled on our behalf with the utmost professionalism. Claims were settled quickly and with no fuss; the processes relating to the product itself were also easy to utilise. I would strongly recommend incorporating Audit Shield into any practice, as a worthy value offering."

Daniel Odd, Partner
Angela Stainwall Accounting, Lilydale VIC
"Offering Audit Shield to our clients means that we can provide an additional valuable service to our clients and an extra component to our business. All our dealings with Accountancy Insurance have been friendly and professional, in particular with our Account Manager Alastair. The system is very user friendly and easy to work with."  

Angela Stainwall, Director
BNR Partners, Mulgrave VIC
"Implementing and maintaining Audit Shield in our firm has been nothing short of exemplary. The process is easy and we’ve greatly appreciated the continuity of having the same Account Manager over the years. Over all, it’s a worthwhile service to offer to clients."

Lynda Plaskett, Practice Manager
Capitis Accounting Solutions, Horsham VIC
"Audit Shield is great. It's easy and straight forward. Processes are very simple. No complaints, we are happy!"

Melinda Ampt, Office Manager
Carroll Accounting Services Pty Ltd, Rosebud VIC
"Accountancy Insurance provides prompt and professional service whether it is over the phone or in person. Our dedicated Account Manager is always there to help. The claim process is easy to follow with prompt settlement. Audit Shield is a great additional service to our clients."

James Carroll, Principal
Cooke & Foley, Ballarat VIC
"Audit Shield is a safety net for our clients. It has also been beneficial to our firm for the fee we receive. Implementation is so straightforward – it only takes us about half an hour each year, which is certainly worthwhile considering the benefits to our clients and accounting firm."

Kym Cassells, Director
CP Accounting, East Malvern VIC
"We like the broad cover of the Audit Shield policy as it covers not just 'audits', but reviews, investigations, questionnaires and the like. Write offs as a result of this type of work are a thing of the past! The claims process is very easy and straight forward, takes less than 5 minutes to complete, and we have been paid in 2-3 days! Victor does all the work each year and even takes care of the follow up letter, it really is simple!" 

Stephen Culpitt, Partner
Craig Lawson Consulting Pty Ltd, Coburg VIC
"Audit Shield gives my clients peace-of-mind, knowing that their fees (including engaged experts if required) will be covered should they be subject to an invasive and time consuming audit. It also allows me to advise my clients that fees in relation to audit work are subject to an additional charge and should they not take up the Audit Shield service, they will be liable for that charge. The Accountancy Insurance team is very professional and the mail out and administrative process is seamless."

Craig Lawson, Principal
Devenny Payne, Bacchus Marsh VIC
"Our practice has benefited from the Audit Shield service with an amazing take up over the past three years. Our Account Manager has provided insight into how to improve our take up rate and taught us not to discount clients simply because they didn’t adopt a policy in the first year. Accountancy Insurance has provided ongoing education and we are constantly learning about the service and how this benefits our clients' needs." 

Rob Schammer, General Manager
Elias Rosenberg Pty Ltd, Malvern East VIC
"From the very beginning of our relationship with Accountancy Insurance (AI), we were pleasantly surprised with the ease of the process. All staff members we've dealt with are extremely helpful and always willing to go that extra mile to maintain the quality reputation of Audit Shield. We've also been pleased with the deft responses from the Claims Department whenever needed and the time they took to educate us about the process itself. Audit Shield is a product without competition and stands alone as a premium value-add service for our clients."

Roy Rosenberg
HWZ Partners Pty Ltd, Heidelberg VIC
"We have been very pleased with all our dealings with the Accountancy Insurance (AI) team. Processing claims on the website was really easy to do and the follow up system was a fantastic help to us keeping track of what we had to do next. Audit Shield has provided our clients with a great protection policy during a time when the ATO is becoming more stringent. We are happy to recommend this product as a worthwhile asset to any accounting firm." 

Nicole Moisis
JAS Partners, Croydon VIC
"I should have signed up with Accountancy Insurance when our accounting firm was first established! I cannot express how delighted our firm is to be able to provide our clients with this protection whilst enjoying helpful and hassle-free claims support. I strongly encourage all accountants to consider Accountancy Insurance’s Audit Shield."

John Salmon, Partner
KNP Solutions, Malvern VIC
"At KNP Solutions we pride ourselves on offering our clients a "total package". Offering the Audit Shield service gives our clients a sense of being 'looked after' and that we are protecting their business. Accountancy Insurance makes the whole process very simple. The work they do to facilitate the client mail out each year means we only need to log payments and claims! The software is easy to use, claims are efficiently managed, and the staff are fantastic." 

Genny Gullo, Practice Manager
Lusi & Company Corporate Accountants Business Advisers, Doncaster East VIC
"We have found the entire process quite effortless and our Accountancy Insurance account managers have been very helpful and friendly. The website is easy to use and any claims have been processed promptly. With the ATO requesting more and more reviews, it is comforting for our clients and ourselves to know that reimbursement is available. I would highly recommend Audit Shield to others."

Myriam Cairncross, Client Service Manager
M & T Chartered Accountants, East Melbourne VIC
"As a client of Accountancy Insurance for the past four years now, we have experienced a high quality and efficient service. Any claims that we have lodged have been processed promptly and professionally. Accountancy Insurance has provided us with a service and product that many of our clients subscribe to and value highly."

Stewart Trovato, CA
Maccora & Associates, Malvern East VIC
"We have always found the Accountancy Insurance staff to be friendly, approachable and willing to answer queries. They keep us well-informed and, where possible, will tailor their service to suit our needs. Audit Shield is well-designed and has evolved into a thorough and user-friendly product."

Caroline Maccora
Mall Accountants, Essendon VIC
"As well as being effective and simple to implement, Audit Shield's claims process flows smoothly and is handled very well. Our clients are happy and don't need to worry about unexpected invoices from us due to an ATO audit or review. We would recommend Audit Shield to other accountants who haven't as yet benefited from this great service."

Michael Traficante, Director
Matthews Steer Accountants & Advisors, Essendon Fields VIC
"The main comments we receive from our clients regarding our Audit Shield service is that it is well worth the small investment and it is a seamless process. From the perspective of our accounting firm, Audit Shield is definitely worth having as it is a value add, so I would certainly recommend it to other accountants."

Adrian Misiano, Partner
McMahon Osborne Group, Sunbury VIC
"We are now confident in our approach to audit activity. In the past, we would be looking to get the audit resolved for a minimal cost to the client that would often lead to a write-off, so no one benefited. Audit Shield has created a 'win win' situation - the client knows that with the coverage they will get a premium service at no cost and internally we know that we will get paid for the job so we treat the work as a high priority, which means more efficient resolutions in the case of audit activity."

Tim McCarthy, Director
Morrows, Melbourne VIC
"Audit Shield has been of great benefit to us, as it protects our clients and firm, whilst offering an additional, value added service. Clients do not generally understand the complexity of the work involved with an audit response, especially a matter such as payroll tax. As such, it can be difficult to recover the time we legitimately spend responding to these matters. With Audit Shield in place, a proper response to audit queries can be attended to. I especially like the usability of the software platform and it's easy to run reports. Grant & Victor have been great, very attentive, and their communication is fantastic." 

Helen Grigg
MTA Accounting, Ballarat VIC
"We find the processes associated with implementing the Audit Shield service to be seamless and easy to maintain. The professionalism of our account manager makes our experience with the product both efficient and effortless. The online portal is user-friendly and simple to navigate. Claiming is easy and settled promptly. Audit Shield is a great product that gives our clients the necessary protection from unexpected audit costs."

Tim McFarlane, General Manager
Nexus Accountants, Malvern VIC
"Offering Audit Shield to our clients has enhanced their customer experience. With increasing pressure from the ATO, clients have recognised that tax audit insurance is no longer an option but rather a mandatory requirement. The quality product is supported by superior customer service; the Account Managers are attentive and eager to help throughout the process. Any claims are quickly dealt with and once they are submitted, there is nothing further for us to worry about. We really value our partnership with Accountancy Insurance and continue to appreciate the benefits for us and our clients."

Ivana Tempone, Office Manager
Paul Money Partners, Carlton VIC
"We were originally attracted to Audit Shield as other policies we've had only covered 'audits'. With Audit Shield there are no arguments with definitions, they are all covered. Our clients see it as a comfort because they know professional fees can be expensive, Audit Shield minimises those costs. There is significant activity and our clients now do not hesitate to engage us to have these queries answered. Our dedicated account manager has been very co-operative, courteous and everything is dealt with in a timely manner." 

Paul Money, Director
Robinson Voss Partners, Mount Eliza VIC
"At Robinson Voss Partners, we have benefitted from having Audit Shield as a value add service offering for our clients. From the start, Audit Shield has been easy to implement and the team at Accountancy Insurance has been so swift with any queries. Each year our Account Manager works with us to make the process not only more efficient, but also helps us to best improve the service for our clients." 

Craig Robinson and Sue Voss, Partners
RSD Chartered Accountants, Bendigo VIC
"We love the assistance that Accountancy Insurance provides, which minimises the time we need to dedicate to offering Audit Shield to our clients. The online software is very user friendly and we are looking forward to the barcode scanner to log payments, which will save us even more time!"

Lorraine Hunter, PA to Partners
Selwood Ackerly, Wangaratta VIC
"We have found Audit Shield to be an excellent value added service for our clients. The Accountancy Insurance team offers a fantastic service, meaning we can offer Audit Shield with little input at practice level. Claims are always handled efficiently and professionally."

Trevor Selwood, Partner
Singer Ruben Partners, Caulfield VIC
"We have been using Accountancy Insurance’s Audit Shield for 10 years now and highly recommend it to all accounting firms! The offering provides peace of mind, and our new clients even request it. The process is very straight forward and not time consuming at all. After all these years our team and clients have only ever encountered positive experiences with Audit Shield."  

Barry Singer, Partner
Sky Accountants, Ballarat VIC
"We are really happy with the assistance provided by the Accountancy Insurance team in implementing Audit Shield. We feel secure that we are operating a pro active service; our clients are protected, with minimum impact on our time. The revenue this has created for our business is an added bonus."

Jamie Johns, Partner
TH White & Co, St Kilda VIC
"Audit Shield has the winning formula of a great product coupled with a fantastic team. The online system makes lodging claims hassle free and is reinforced by the supportive relationship we enjoy with our dedicated Accountancy Insurance Account Manager. We'd recommend Audit Shield as a great value offering to any practice who wants to be smart about the ongoing ATO scrutiny."

Sam Di Francesco, Partner
VA Group, Seaford VIC
“We switched to Audit Shield after wasting time using a competitor’s tax audit insurance offering. Without a doubt I can say that there is no equivalent to Audit Shield – our Account Manager makes the process an absolute breeze, and the response from clients regarding the opportunity to participate in Audit Shield is very positive. Thank you for the excellent service, Accountancy Insurance. I would highly recommend accountants use Audit Shield and don’t even consider an alternative.” 

Sharon Allars, Practice Manager
Zanacorp Accounting Group Pty Ltd, Malvern VIC
"Audit Shield is an excellent product covering fees otherwise payable by our clients in the event of an audit or review. We would recommend Audit Shield as a 'must have' service to any proactive accounting firm. The whole implementation process is seamless and a friendly and dedicated Accountancy Insurance Account Manager is always available to guide us, which makes the entire experience simple to incorporate and efficient."

Anthony Zanca, Partner
Archer Business Consulting, Mayfield NSW
"The Audit Insurance product provided by Accountancy Insurance is a fantastic value-add tool for my business, which helps ease clients' concerns of potential ATO audits. The staff are friendly, professional and, above all, extremely helpful with resolving our queries. I have not hesitation in recommending the services of Accountancy Insurance to any accounting firm."

Melissa Archer, The Principal
Blackburn Prior, Lismore NSW
"The benefits of Audit Shield are multi-faceted. The process of explaining insurance helps to articulate to clients what we do versus what we can’t or don’t do. Discussing the ‘elephants in the room’ leaves the client much clearer about their responsibilities. This often results in them improving their own records and habits, when they realise that our ability to get them out of trouble is less than they previously thought. Audit Shield also helps the relationship between ourselves and our clients re-build after the shock and emotionally draining experience of an audit. From the client’s perspective, gratitude is the main feedback we receive about the service. From our business perspective, it is easier to re-arrange workflows and staff resources to accommodate an insured client than an uninsured client. For the sake of your client and yourself, get on board with Accountancy Insurance – it seems a lot of other accountants are offering it already."  

William Ford, Director
Bonsella Business Solutions, Canberra ACT
"In terms of 'recoverability' for the time we are required to spend on ATO audit matters, Audit Shield is most certainly beneficial for our firm. Our team have been impressed with the efficiency of the overall process and claims management. Our clients are thoroughly impressed with Audit Shield as they view it as a security blanket – a barrier between them and the ATO."

Dion Cannell and Bernard Hardy, Directors
C & W Financial Services, Moree NSW
"For us, it is the fact that Audit Shield has no impact on our day to day work, apart from the initial interview at the beginning of the year, it just happens for us.  It is not disruptive, we have always had a very pleasant experience dealing with Accountancy Insurance.  The people have always been great, and the turnaround time is great.  The claims process has been very easy, we know what we need to have, we lodge the claim when we receive it and when they are completed, we'll have the money in our bank account.  Our advice to other firms would be, don't be concerned with getting a negative client reaction, as you will get quite the opposite."

Mark Johnson, Partner, and Gay Burling, Practice Manager
David Perrott, Emerge, Maitland, NSW
We have been working with Accountancy Insurance since 2004.  It has been a fantastic arrangement to be able to offer this service to our clients.  Ferdy Ouw has been great in providing every assistance to us and making the whole process so seamless.  The now online system works really well in all areas from invoice clients to making claims.  The whole claim process has been really smooth and efficient.  I would not hesitate to recommend both Accountancy Insurance or Ferdy Ouw."     
Financial Index Wealth Accountants, Canberra ACT
"We believe Audit Shield is an excellent client service that we are able to offer with confidence, knowing that what's promised will be delivered. The team at Accountancy Insurance is professional, courteous and timely, and the implementation process gets simpler each year. Claims are paid promptly and the software platform makes administration of Audit Shield easy."

Mark King, Senior Adviser
Fortis Accounting Partners, Sydney NSW
“Audit Shield has benefited our firm in a number of ways. Firstly, it helps to reduce our stress in relation to audits and allows us to fully commit to our clients’ audit affairs, leading to the best possible outcome. Audit Shield also helps to strengthen our bond with clients and ensure a mutually beneficial relationship through an otherwise stressful experience. Clients have commented that our Audit Shield service is affordable although still provides great benefits. I personally believe that Accountancy Insurance employs some of the best people in the industry which contributes to the success of Audit Shield.”  

Henry Zhao, Partner
Fortunity, Erina NSW
"Audit Shield covers everything and is very easy to work with, very straight forward.  Accountancy Insurance customer service is also fantastic.  Claims are lodged online and it is very simple to do. If we ever have a problem it is usually very easily fixed, usually with a simple phone call. All our claims have been paid.  We did have a claim go through the review panel, which was very well handled and was ultimately paid. We have been happy to refer Audit Shield to other accountants, and we have. It is a product that we and our clients see value in, it's pretty unique."

Patricia Cotterell, Director
Grant Thornton, Sydney NSW
"Clients do not fully appreciate the time it can take to deal with investigations, audits, enquiries or reviews. Audit Shield has a sufficiently wide scope, so clients are thankful that this type of protection is available. Undoubtedly, interest from our clients regarding the service is high. Implementing and maintaining the Audit Shield service is extremely simple. The Accountancy Insurance team go out of their way to make the process as seamless as possible. I urge every accounting firm to offer Audit Shield as a valuable service offering. Audit Shield is a great product, so we happily recommend."    

Ben Matthews, Partner
Hadrill Accounting, Lyneham North ACT
"We were pleasantly surprised by our client take-up rate and believe that the increasing ATO scrutiny has perhaps been the catalyst. Our dedicated Accountancy Insurance Account Manager ensures that there is little inconvenience to our practice with mail outs and the online software is very easy to use. The renewal process was extremely quick and we were very pleased! Offering anything new can have its challenges in the beginning but with Audit Shield what was promised did in fact happen. If only everything in life could be this simple!"  

Jane Hadrill, Principal
Keddie & Associates, North Parramatta NSW
"Our dedicated account manager ensured that we were informed and involved with the process from the beginning, without having to get bogged down with the detail. The Audit Shield software is very user friendly and makes the administration of the service very straight forward for us. We were very pleased at the simplicity the claims process - our first claim was paid within one day of submitting it!" 

David Keddie, Partner
Lavery Hamilton, Green Point NSW
"We have been using Audit Shield for several years now. We are never disappointed with the quality of the product, the ease of administration and the support provided by Accountancy Insurance. The benefit of this product extends to both our firm and our clients. Our firm is in receipt of a recurring income stream, but also we know, should either a federal or state auditor come knocking on the door of one of our clients -  they will be in the best position to deal with the process."

Kathy Hamilton, Partner
MGS Accounting, Temora NSW
"Audit Shield has exceeded our expectations and everything Accountancy Insurance promised. With this service we are assured that in the event of an audit, we are compensated for our work and do not pass on the fees to our clients. Surprisingly, it is so easy and quick to set up and is definitely worth the investment. The team at Accountancy Insurance are so accessible too. I often call the office to talk with the team and they provide their invaluable expertise."

Darryn Smith and Duncan McCrone, Directors
Nash Solutions Pty Ltd, Wingham, NSW
"We have been pleasantly surprised with the client response to the Audit Shield offer with a very solid client take up. The Accountancy Insurance team have proven to us why they are the market leaders, the implementation process was smooth and effective with minimal input required by us. The online system is very user friendly and simple to use, which means it is an additional service we can offer our clients without disrupting our core business."

Grahame Nash, Director
PinnacleHPC Accountants, Griffith NSW
"We have found dealing with Accountancy Insurance a pleasure. Their team is knowledgeable and responsive and always provide a personal touch. The implementation process is smooth and minimises disruption to us, the on line system is simple and user friendly and when we made a claim, it was paid the next day! We were self insuring at one stage and always had concerns, now we don't have that worry and still make a decent margin." 

Geoffrey Marin, Principal, Allan Andreazza, Principal, and Isabel Owen, PA
Pitcher Partners, Newcastle NSW
"We tried self-insuring just the ‘the good clients’ for many years, however, since we have had Audit Shield we can cover significantly more clients, administration is simpler and we have acknowledged that Audit Shield provides much better value. As the implementation and maintenance is predominately conducted by Accountancy Insurance, we can concentrate on our core business."

Scott Edden, Partner
Powe Partners, Engadine NSW
"Our clients have complimented us and expressed their appreciation at being offered this service. Accountancy Insurance does all the work to get the offer out to our clients, and the software makes the ongoing administration very simple."

Lin Chen, Partner
Saywells, Cessnock NSW
"Audit Shield is a cost effective way for our clients to cover themselves in case they do receive an audit or review. Even if they decide not to take it up, we know they have had the option. The assistance we receive from our account manager means that the client mail out is efficient and effective, and the online system makes the ongoing administration very simple. The AI team is always responsive to our needs and the claims process is smooth and timely."

Craig Saywell, Director, and Leah Cresswell, Practice Manager
Selby Watson & Co, Wagga Wagga, NSW
"We decided to offer Audit Shield to our clients to give them comfort, and for our accounting firm it was rewarding to help our clients. Each year we have been required to make claims. Luckily our clients who opted-in to Audit Shield were covered, and fortunately for us the claims process was simple."

Blair Campbell, Director
Sullivan Dewing Pty Ltd, Caringbah NSW
"We have been using the Audit Shield service for seven years now and have been delighted with the coverage for our clients. To put it simply, we know that we are entirely covered by the service and neither we nor our clients have to pay the bill whenever they have enquiry from the ATO or another government agency. We were also pleasantly surprised to find that Audit Shield covers a wide range of government enquiries including workers comp and payroll tax, in particular with payroll tax when clients don’t have liability. Only once you have to make an inevitable claim, you realise how important the Audit Shield policy is. We are particularly impressed by how quick claims are paid once lodged."

Terry Dewing, Director
SWL Accountants, Goulburn NSW
"It's been a fantastic value added product, it's taken a lot of stress off our practice. Now we have Audit Shield we always get full recovery on WIP. When we made a claim, it was a very efficient process. There were very few queries with the paperwork. The system was very streamlined. It took less than 20 minutes to do the paperwork. Our admin person actually said they would like to set up our systems as well as Accountancy Insurance's. It strengthens client relationships and in the situation where we have a new client coming on board, it gives us a competitive advantage against the other accountants that are just offering straight accounting services. It adds to our overall service offered. The whole experience of dealing with Audit Shield has been a positive one. Everyone in the practice feels that way. Recently it has been one of the best value added products we have offered and is so simple to administer."  

Simon Lanham, Partner
Toubenesq Accounting Group, Albury NSW
"Many of our clients actually ask for Audit Shield so we are glad we can provide an in demand service which we know works. We have experienced the claims process a number of times and it is so simple and we were paid very promptly. I would highly recommend to accounting firms without Audit Shield that they implement it"

Julie Birch, Director
Tribe Strategic Accountants, Canberra ACT
"Accountancy Insurance have been providing our practice with Audit Shield which reduces the stress of some of the ATO activities. The support of the Accountancy Insurance team has been invaluable. It has been very efficient, with little time involved by our office. Audit Shield is a 'must' for accounting firms and their clients." 

Grant Slater, Managing Director
William Buck, Sydney NSW
"We have been happy all round with the AI Audit Shield service, we especially like that we approve the entire process from start to finish and clients pay to take part in the cover, so there is no charge to the firm.  The web application is great and user friendly, we have found the claims process to be seamless and easy to manage.  We were not surprised with the number of claims made which include a lot of BAS Statements.  We had a claim that went to the claims review panel; they asked a few questions and approved the claim to be paid. It was a very easy process."

Graham Spring, Director
Yates Baker McLean, Orange and Molong NSW
"Audit Shield has added significant value to our organisation through piece of mind for us and our clients as we know that ATO query and audit will be handled professionally and with minimum cost to the client. The willingness to help and quick response time of the Accountancy Insurance team is outstanding and has the flow on effect of minimal disruptions to our clients, if any. We have used Accountancy Insurance since 2011 and we have found the process straight forward, efficient and mutually beneficial. All firms should consider to offer this service to their clients! It’s a win-win solution."

Mark Giumelli, Partner
YCG, Rosehill NSW
"The concept, the idea and the product are just brilliant! The support and assistance we get from AI is great, whenever we have a question it is always answered in a prompt and efficient manner.  We haven't needed to put much effort into the service, AI does all the hard work on our behalf and we get paid for it, it works well.  The web portal is great and user friendly, it makes managing the process so simple. Everything is done online, even lodging a claim is easy, we just load our documents onto the secure web portal, and the claims are processed quickly. There is no comparison to what we previously used before moving to AI's Audit Shield."

Charles Younis, Director
Abel Vincent & Dick, Mt Gravatt QLD
"Accountancy Insurance avails a valuable product to our clients, the Audit Shield. We previously used a competitor's product and have found Accountancy Insurance's administration process and demands on staff resources to be superior. They coordinate the mail out process, and the administration requirements from our side require minimal management due to the ease of use of the portal site. This together with the strength of the policy and efficient claims process provides the confidence to recommend this product and the service of Accountancy Insurance."

Geoffrey Elliott-Dick, Principal
Accounting One, Southport QLD
"We are pleased with the Audit Shield service. We had a few clients who needed to make a claim and the process with Accountancy Insurance went very smoothly. Accounting firms should offer Audit Shield, particularly if they have a lot of business clients. It provided our clients peace of mind, especially those who were enduring the stress of being audited!"

Kaye Worthington, Partner
Accru Rawsons, Brisbane QLD
"The extensive cover of Audit Shield is a valuable offering to our clients. Accountancy Insurance has always been easy to deal with, with the process only requiring a small amount of partner time each year. The online site is effective and flexible, making the administration process easy. Claims we have lodged have progressed through to settlement smoothly as well, and our clients are relieved to have cover in place to reduce their costs. Overall, we would have no hesitancy in recommending Audit Shield to practices wanting to value-add and protect their clients from some of the cost associated with any audits, reviews, or investigations." 

Brendan Watson, Jeffrey Rake and Melissa McCrystal, Partners
Bach & Company Chartered Accountants, Indooroopilly QLD
"We are so happy with Audit Shield and the service we receive. We cannot suggest any improvements that Accountancy Insurance could make. The claims process has been very straight forward and quick. Thank you for providing our firm and our clients with a sense of relief."

Nicole McEwan, Office Manager
Burke Advisory Pty Ltd, Gold Coast QLD
"Audit Shield was the missing link for the range of services we offer to our clients and it provided the assurance they require. The feedback I have received from clients is that they are relieved to have this service available to them. Our Account Manager has made the procedure painless as he guided us along the way."    

Sonya Burke, Partner
CKP Accountants, Jimboomba QLD
"Our clients have security in knowing if they get an audit from a government body, the time they employ us to assist them is covered and at no further cost to them. Despite the number of claims made, the peace of mind this provides clients in itself is invaluable."

Craig Sheridan, Director
Clift Pearce Accounting, Ipswich QLD
"For our clients who have had to make a claim, they are so relieved that they took up our Audit Shield service. Even our clients who have chosen not to take up the service appreciate that we provide them with the option to be protected. The coverage really is broader than other policies I have seen and we are so impressed with the service we receive from Accountancy Insurance which allows us to focus on what we need to do rather than sorting through paperwork!"

Troy Pearce, Principal
Crowe Horwath, Brisbane QLD
"As the fifth largest accounting group in Australasia, our service and offerings to our client base are paramount. Accountancy Insurance's Audit Shield not only offers a broad range of coverage, but a value-add service that gives our clients peace of mind. Key to the success of the product offer has been the outstanding support from the Accountancy Insurance staff . We would rate them 10/10 for customer service.  They do all the hard work for us, like collecting data and mail merges, without affecting the data's integrity. Offering the Audit Shield product has definitely increased our standing and service to our client base. We would certainly recommend Audit Shield as a key value-add, lucrative and easy to use product for any firm considering offering tax audit insurance." 

Daryl Wright, Principal and Kristy Stewart, Team Coordinator
Encore Accounting Pty Ltd, Bowen Hills QLD
“As accountants we have a duty of care to our clients. Audit Shield assists us to execute that duty and also gives clients an option should the worst occur – namely an audit. We genuinely care about our clients and providing the Audit Shield service is an affirmation of our values. We think all accounting firms should offer the Audit Shield service. If a client is audited the fee recovery is more than worth the extra work in offering the service, and we have experienced this eventuality.”    

Allan Mason, Principal
Flagstone Business & Taxation Services, Jimboomba QLD
"Before implementing Audit Shield we would not have been able to recover all the time spent on work related to audit activity. Now we have the security that we can just get on with our job and fees will be covered. Our clients are actually more aware of ATO audit activity so they too feel more at ease knowing our fees would be covered in the event they were selected."

Kim Brearley, Principal
HW One Chartered Accountants, Mount Gravatt QLD
"Audit Shield eliminates exposure of professional fee costs to our clients in the event of audit activity. The associated fees for administering the review or audit process are covered. Audit Shield is also another service we can provide to our clients, which is a bonus."  

Cameron Wilson, Director
HW One Pty Ltd, Mount Gravatt QLD
"We have been impressed by the ease of implementation and minimal time requirement to offer Accountancy Insurance's Audit Shield to our clients.  The process was smooth and efficient and the website is simple to use, which means it is an additional service we can offer without disrupting our business or requiring any substantial investment in time. We would not hesitate in recommending Audit Shield and the service of Accountancy Insurance to other practices." 

Cameron Wilson and Brendan Podevin, Directors
JMD & Associates Pty Ltd, Tweed Coast QLD
"I have experienced exceptional service with my Account Manager and the annual renewal period is always easy and does not really require much input. As a sole practitioner, time is very valuable to me so I appreciate that Accountancy Insurance really understand this. Even if the ATO deems that no adjustments are required, there can still be considerable time spent in dealing with them and providing the required information. Luckily Audit Shield ensures that my clients will not have to pay the price for this."

Paula Smith, Director
Kennas Chartered Accountants, Rockhampton QLD
"Audit Shield is a service we can offer our clients with confidence, knowing the policy cover is comprehensive and broad. We were pleasantly surprised at how many of our clients took up the offer. The helpful and friendly Accountancy Insurance team, make it simple for us to fully control the process, without getting bogged down on the more time consuming details. The online system is easy to navigate and claims are paid promptly, a great service all round!"

Darren Smith, Partner
Lead Partners, Newstead QLD
"Audit Shield is such a great service. Audit activity is definitely increasing, so we are relieved that this service has given our clients peace of mind. Time is always of the essence, and the team at Accountancy Insurance really acknowledge the need for efficiency. They made the implementation process so easy for us. Even the claim process is very straight forward. I receive a follow up email for any claims yet to be finalised, which makes it so simple!"

Sharyn Boulton, Partner
Marsh & Partners Qld Pty Ltd, Brisbane QLD
"The whole process is very smooth, especially the administration process. All that is required each year, is a small amount of partner time to review the client list prior to the mail out. Even the follow up of our clients is handled by Accountancy Insurance. We have only had a few claims and they have gone through very smoothly. The people at Accountancy Insurance add a personal touch, everyone has been able to answer questions. The extensive cover offered by the policy is a real benefit to our clients."  

Fred Patten, Partner
MJG Partnership, Bundall QLD
"Thanks to Audit Shield, we have been able to provide our clients with extra satisfaction from the services we provide as a firm. Based on our experiences and considering the benefits, we would highly recommend Audit Shield."   

Geanviere Tuckett, Office Manager
Pilot Chartered Accountants (a member of Nexia International), Brisbane QLD
"Audit Shield is a service that genuinely suits our clients and we have seen a very positive response from them.  The Accountancy Insurance team provides an excellent, friendly service whereby they take on the administrative burden, yet we retain full control of the process.  Claims are easily lodged via the online system, which also provides full tracking of client history."

Jason Bayliss, Partner
Power 2 Brisbane, Slacks Creek QLD 4127
"It is all straight forward with Audit Shield - from implementing and maintaining the service to making a claim. We are appreciative of the valuable Audit Shield Service which we provide to our clients, not to mention the additional revenue stream it provides our accounting firm!" 

Cheryl Krause, Administration Officer
Quill Group Accounting, Broadbeach QLD
"Accountancy Insurance's customer service is brilliant. They have always solved any issues very quickly whether it's technical or otherwise, and we have always received outstanding service. There is always that 'I care about you' vibe. It is important to have a supplier that cares about your needs. It has been a good fundraiser for us, it's a little extra income while providing an additional service to protect our clients best interests." 

Rosie Munro, Reception
R W Ramsey & Company, Ipswich QLD
"We have found Audit Shield an excellent fit for our clients and believe it to be a true value added service.  The simplicity of the process also appeals to us, as does the quality and timeliness of the communication from the Accountancy Insurance team. Claims are always handled promptly and courteously." 

Brian Ramsey and Neil Morris, Partner
Robertson Scannell, Toowoomba QLD
"To us, Audit Shield translates to flexibility and peace of mind. The offering is renewed annually, and with Accountancy Insurance’s user friendly system, it is very easy to add clients and maintain the offering to our clients. We highly recommend Audit Shield as a beneficial service to offer clients; taking the worry out of impromptu tax audits and covering additional related expenses."

Penny Bowden, Reception
Slade & Walker, Cooroy QLD
"Audit Shield has really brought to our clients’ attention that ATO audit activity is prevalent. For those clients who have needed to make a claim, they really appreciate the service and are grateful that they chose to be protected. Our Account Manager makes the process so easy and importantly Accountancy Insurance understands our business. They know when we are having busy periods and they genuinely can assist us by doing all of the work involved with the Audit Shield service!"

Sharron Walker and Ruth Slade, Proprietors
Taggart & Partners, Woolloongabba QLD
"I initially saw a requirement for Audit Shield when a number of clients were being audited at a significant cost, through no fault of their own. Even when an audit results in no adverse findings, clients still incur the accounting fees to defend the issue. I think we'll see an increase in audit activity over the next few years as the Government looks for ways to increase their revenue in economically challenging times. The service provided by Accountancy Insurance has been outstanding, they are professional and proactive." 

Raymond Taggart, Director
Valmadre Accountants, Robina QLD
"We have found the Audit Shield service to benefit our practice, as an additional facility to help mitigate clients' accounting fees in the event of an audit. Audit Shield allows us to offer a more 'complete' service to our clients; it's a value-add for our firm that some of our competitors may not, as yet, have in place. We appreciated the ease of processing any claims and all have been paid quickly. The whole process has been most efficient and we happily recommend the product."

Paul Valmadre, Director
Vision Accountants, Toowoomba QLD
"Audit Shield is a truly unique product which provides us with peace of mind in relation to unplanned professional fees incurred as result of audit, review or investigation. The ease of the online portal and the option for a pro-rata invoice is particularly helpful. Accountancy Insurance has made it so simple for us!"  

Michelle Li, Partner
Basso Newman, Adelaide SA
"I really cannot think of anything that needs improving with the process or inclusions of Audit Shield. The customer service with Accountancy Insurance is fantastic - queries are always answered quickly and our Account Manager is very helpful. We have never had any issues with any claims made." 

Brittany Battista, Office Manager
Bentleys Adelaide, Adelaide SA
 "Audit Shield provides a level of comfort to our clients that is not available through other policies, which are not as broad or comprehensive. They also appreciate that by participating in our Audit Shield service that they are not required to be involved in the claims process. The Accountancy Insurance claims team are very professional, efficient and responsive, and our claims are always paid promptly. The excellent service Accountancy Insurance provides, via our dedicated account manager, to facilitate the client mail out each year, means we are not required to allocate practice resources to this task. I would have no hesitation in recommending Audit Shield to other accounting firms."

Edi Carlesso, Partner
BHC Partners, Glenside SA
"We have had a great experience offering Audit Shield to our clients. The Audit Shield Online Portal is very easy to use, Accountancy Insurance team members are always eager to help, the mail outs happen very quickly and the FAQs provided is very helpful."

Genevieve Kammermann, Administration Assistant
Bowman Management & Accounting Services Pty Ltd, Adelaide SA
"ATO and state based audits and reviews are becoming more frequent and more random. Audit Shield provides our clients with a level of comfort, and most see the cost as a necessity and part of their standard business overheads. The Audit Shield policy cover is broad and easily understood, and the claims process is simple and prompt. Audit Shield is a win-win product; no surprises for our clients, no fee write offs for our practice!" 

Ralph Tortorella, Partner
Commercial & Legal, Adelaide SA
"We really like that our queries are answered promptly, and claims are a priority for the team at Accountancy Insurance. Our experience has been positive. We feel Audit Shield is a great service to provide our clients, and they value the opportunity to be protected."

Carly Sims, Corporations Administrator
Creasey Associates, Eastwood SA
"Our accounting practice has always had efficient and reliable service from Accountancy Insurance. Whether it be a query that we have with a claim or just a general question, the response has always been prompt, thorough and professional.  They take the time to explain any queries either the practice  or a client may have about Audit Shield but also understand that we have constraints on our time, so are always proficient."  

Jenny Creasey, Practice Manager
Evan Bulmer & Associates, Hendon SA
"As the ATO increases their audit activity, Audit Shield has proved an important tool for clients to protect themselves from unplanned accounting fees. My clients appreciate that we make this service available to them, and claims have been settled very quickly. Audit Shield is a 'must have' service for proactive accounting firms."

Evan Bulmer, Principal
GPA Accounting, Berri SA
"Our clients are pleased we are offering them this proactive service, and an increasing number are taking up the offer each year. We like the fact that Accountancy Insurance does the work for us, and the Audit Shield website is very user friendly and simple to use. Whenever we call we receive prompt and courteous assistance and overall it is a very simple and effective service for us."

Joanne Hayes, Client Services Coordinator
Group GH, Port Adelaide SA
"We became aware of Accountancy Insurance through their involvement with The Tax Institute. We had previously looked at other audit insurance options but found them too expensive and with limited policy cover. The Audit Shield policy is broad and simple, and when we have had claims they have been settled promptly. The client mail out was seamless and very well handled, and the Audit Shield software platform makes it easy for us to offer the service to clients right throughout the year. I am more than happy to recommend Accountancy Insurance to other firms."

Nitsa Panou, Partner
Letcher & Moroney, North Adelaide SA
"I did not initially see a need for Audit Shield, as we had not had it in the past and didn't perceive any problems. Now that we have had Audit Shield in place for 3 years, I think it is a MUST as a service offering to clients. The claims process is very easy."

Dion Moroney, Partner
Manos Partners, Adelaide SA
"We have been very pleased with our dealings with Accountancy Insurance.  Our Account Manager is attentive and provides prompt responses to any queries.  The website is easy to navigate, the claims process is seamless and claims are settled very quickly."

Michelle George, Director
Outcome Accounting, North Adelaide SA
"The Audit Shield policy is broad and easy to understand, and this enables me to discuss the service with clients with confidence. I have seen an increasing number of clients taking up the offer each year, as they can see the benefit and the increase in ATO audit activity. The retrospective cover is a huge benefit, as it allows me to offer the service to new clients and ensure that work we may have to do to respond to audits of returns lodged by another accountant is covered. Audit Shield can also be used as a point of difference when speaking to potential clients, as their current accountant may not offer the service."

Scott Lindqvist, Owner
Perks, Adelaide SA
"Audit Shield is a professional and seamless service from the initial database analysis through to the annual rollover of invoicing. The online system is easy to navigate and we have never had an issue trying to find what we are looking for. We love the fact that the team at Accountancy Insurance take on the administrative burden, yet we retain full control of the process. Our clients’ claims have been processed quickly and efficiently with minimal delay. We would recommend Audit Shield as a great value offering to other accounting practices."

Belinda Butler, Operations/Project Manager
RBA Chartered Accountants, Darwin NT
"Accountancy Insurance has ultimately provided our organisation with peace of mind. Audit Shield enables us to offer extra service to our clients, which in turn makes clients feel as though we are looking after their interests.We have found that the system for annual renewals and claim processing is excellent. We would highly recommend Audit Shield and Accountancy Insurance to other tax accountant professionals."

Dan Riggall and Glen Butterworth, Directors
Stanway Humble Goode, Kent Town SA
"Accountancy Insurance’s Audit Shield is a great service to offer our clients. We are very happy, and have absolutely no complaints as the website is easy to use and processing claims is straight forward. We would be delighted to recommend Audit Shield."

Angela Gray, Office Manager
Van Dyk Newbold & Co, McLaren Vale SA
"Our Account Manager efficiently responds to any queries we have about Audit Shield. When we need to make a claim, the process is quick and painless. We could not believe the speed in which our client’s claim was processed and paid out by Accountancy Insurance! Recording our client’s payment and take up activity in the client portal is so simple too."  

Michael Van Dyk, Director
Wise Accountants Pty Ltd, Norwood SA
"We have used Audit Shield for a number of years now. It is a great product and like all insurance the test is the experience you have when you claim. We have had no hassles whatsoever."

Gary Hinchliffe, Director
BM&Y, Subiaco and Mandurah WA
"One of the big benefits of using Audit Shield over the past 3 years has been our ability to do audit work without worrying about a client backlash on fees, nor having write-offs for ATO audits. Any out of pocket expenses have been covered via a very straight forward claim process. Prior to offering Audit Shield, we experienced a number of audits and we became concerned about covering unexpected expenses. With Audit Shield, we now have a level of certainty around our exposure to unwarranted costs, and this has provided peace of mind – for us and for our clients. Initially we were not sure how our clients would react, however we have not had any clients react negatively.  Instead we have found that Audit Shield is popular across a range of clients, for example with those clients who worry about having ATO audit activity outside their control.Over 25% of our client base has always taken up Audit Shield.  Our philosophy has been that it is our responsibility to let our clients know what services are available, tell them the benefits but then leave them to decide whether or not the offer is right for them.  We certainly do not do any 'hard sell'. Offering Audit Shield is easy and takes very little time commitment as the bulk of the work is done by Accountancy Insurance. Our suggestion to other accounting firms who do not yet offer Audit Shield to their clients - spend half an hour of your time with Accountancy Insurance to learn about Audit Shield. It will be one of the best investments you make - for your firm and your clients. Costs of inaction could be higher than costs of action."

David Carson, Jason Chong, Rachel Forward, Karan Mehta and Melvin Wong, Directors, and Suzanne Bristow-Stagg, Administration Manager
BSM Accountants, Victoria Park WA
"Initially, we partnered with Accountancy Insurance because we were struggling to recover fees from some of our clients in relation to ATO audit response work. Some clients didn't understand the 'value' of this work; we were losing hours and, even more importantly, endangering the relationship we'd worked hard to establish with our clients in the first place. Since implementing the Audit Shield service, our experience with the claims department has been positive and the marketing mail out is all taken care of by Accountancy Insurance. The whole process has been most efficient and accurate. We can report a very good take up rate and we're expecting even more clients to come on board given the increasing ATO scrutiny. Audit Shield is a great value-add service for our practice and our clients share our enthusiasm!"

Ian Swallow, Partner
Byford Accountants, Byford WA
"Audit Shield has provided us peace of mind, and for our clients it has meant that they now have a choice to protect themselves. The team at Accountancy Insurance are always friendly and easy to get in contact with. We are grateful that they are always there to help."  

Darren Bonker, Director
D Baker & Associates, Midland WA
"It is our pleasure to recommend Audit Shield as a 'must have' product for all accounting firms, and Accountancy Insurance as very easy to deal with. If you are an accounting firm considering Audit Shield; go for it! Over the past 5 years, our take-up rate has always been at least 20%.  Our experience – whether or not a client takes up Audit Shield – has been that people appreciate knowing what is available to them, and the fact that we have gone 'beyond the basics'. Audit Shield is very straight forward to administer, with the majority of work undertaken by Accountancy Insurance.  When we have had to make claims, they have always been paid promptly and without a fuss. Our firm has appreciated the personal approach of AI – having had 2 visits from directors in recent months. We would recommend Audit Shield to any WA accounting practices who want to operate as 'best practice' firms."

Farrell Mosbach and Peter Gustafsson
Echo Tax & Accounting, Clarkson WA
"Our experience dealing with Accountancy Insurance and Audit Shield has all been positive! The staff are courteous and professional, and claims are handled promptly and without fuss. We believe Audit Shield to be a true value added service for our clients that has the additional benefit of ensuring we recover the full time we spend on audits and reviews. If you are an accounting firm considering Audit Shield; go for it!"

Helen Kelly, Partner
Globe BD, Canning Vale WA
"Globe BD have used Audit Shield for three years now. We have had a great response from clients in taking this product up. It's a win win for both clients and our firm alike as the client has peace of mind that they won't have any unexpected fees for an audit and our firm is reassured that our time will be covered in an event of an audit. Our client manager, Melisa, is very professional and keeps informed right through the process. I highly recommend this service and product to other accounting firms".

Paul Gough, Partner
Moore Stephens, Osborne Park WA
"Audit Shield has given us the ability to get the best outcomes for our clients – because we are now effectively funded to produce detailed and thorough responses to any ATO queries and reviews.  Our clients know our time cost will be covered by Audit Shield, should they be audited or requested to prove a claim, be it large or small. We thought it was an important insurance coverage to offer clients in light of what is, in our opinion, continuing increased ATO audit activity – both in general and particularly in areas such as GST, cash economy, high wealth individuals and various project based audits.  One recent example was a client who had a cash economy audit on the basis of his margins being slightly below ATO business benchmarks.  Arguing his position became a complex and expensive process, for which we were able to claim through Audit Shield. Our clients have the comfort of knowing that we can provide the right response to the ATO on their behalf, and that any costs incurred will be reimbursed – be that responding to an audit or securing GST refunds from the ATO. Any feedback we have received from clients has been positive, and we would definitely recommend Audit Shield to other accounting firms.  It is important that clients are offered the peace of mind - knowing we can put the time into getting the best outcomes for them in dealing with any ATO audits - without additional unexpected expense."

Brett Cornwall, Director
Muntz Partners, Doubleview WA
"We signed up for Audit Shield in 2008 and have found the product to be well accepted amongst our clients. Melisa from AI looks after the mailing to the clients, which means we don't have to spend time on it. Recently we have noticed increased activity from the ATO in regards to BAS audits, especially where the client expects a large refund or the ATO sees something a little differently. Notifying a potential claim is easy, it is all done electronically via the web based system. Once the audit is finished, we notify AI, include our invoice and in a majority of cases we are paid within 48 hours. They also remind us regularly on claims that have not been finalised as yet. This is great as it is easy to forget that the audit has finalised so this acts as a good prompt to have the claim finalised. Audit Shield is a good value add to clients and is a sound revenue earner as well. It is a valuable tool to have."

Domenic Fulco, Practice Manager
PKF Lawler, Subiaco WA
  "We initially saw Audit Shield as a 'want' rather than a 'must' but this soon changed because of the increased ATO audit activity. In our experience the ATO is getting more sophisticated, using data matching technology to review information from a range of government departments, and other third parties to identify possible risks and errors. For this reason, we have offered Audit Shield to our clients for the past 4 years. Our clients and our firm cannot not be happier with the service we receive from Accountancy Insurance. Accountancy Insurance deliver what they promise with highly efficient implementation and a claims process second to none. The policy is the broadest audit insurance policy we have seen on the market.  We find the local WA team to be friendly, helpful and easy to deal with; and our claims have always been paid promptly. We recommend Audit Shield to all accountants who do not have it in their practice yet. If you would like to speak to me about Audit Shield and our experience, please get in touch."

Wayne Healy, Managing Director
Quarles Pty Ltd, Inglewood WA
"In addition to the great peace-of-mind for both our clients and ourselves, we found Audit Shield to be a very important business tool for SMEs. The broad policy is easy to understand and straight forward; all our claims have been settled very quickly and the lodging process is easy. Personally, I love the facts that there is no excess fee and no minimum, as to how much you can claim. This way, there is absolutely no write-off on fees anymore. Also, the client take up rate is high and keeps growing every year!  The superior customer service and marketing assistance Accountancy Insurance (AI) provides means that the entire experience has been extremely efficient. You can’t ask for much more than that!" 

Alexander Quarles, Director
Thorntons Business Advisors, East Perth WA
"We have been offering Audit Shield by Accountancy Insurance for over 4 years now, and over that time we have had a number of claims dealt with efficiently and promptly by the Audit Shield team.  They do most of the work to make the offering process to our clients very smooth and pain-free. We also take a great deal of comfort from knowing that our clients are covered in the case of an unexpected audit."  

Helen Dyer, Practice Manager
Accru Hobart TAS
"We have found our Account Manager and the Audit Shield service most helpful. Attentive to the busy needs of our partners, helpful in connecting our clients and prompt with paying claims – we highly recommend the service to firms who are yet to offer Audit Shield to their clients. We enjoy the many benefits of working with the team at Accountancy Insurance."

Michael Burnett, Partner
Macquarie Accounting, Hobart TAS
"From my experience, the one element I would like to particularly emphasise with Audit Shield is that the service provided by Accountancy Insurance is absolutely seamless – from start to finish. Implementing and maintaining Audit Shield requires very little work from our end, the clients value the cover and it adds to the overall service Macquarie Accounting can provide."

John Langford, Partner
Ruddicks Chartered Accountants, Launceston TAS
"We have offered Accountancy Insurance to our clients over the past two years. We have been extremely impressed with the cooperation received from the team at AI in working through complex claims and turning all claims around really efficiently. The client feedback regarding Audit Shield has been very positive too. We most certainly consider Audit Shield a worthwhile offering to our clients."

Bob Ruddick, Partner
Abel Vincent & Dick, Mt Gravatt QLD
"Accountancy Insurance avails a valuable product to our clients, the Audit Shield. We previously used a competitor's product and have found Accountancy Insurance's administration process and demands on staff resources to be superior. They coordinate the mail out process, and the administration requirements from our side require minimal management due to the ease of use of the portal site. This together with the strength of the policy and efficient claims process provides the confidence to recommend this product and the service of Accountancy Insurance."
Accounting One, Southport QLD
"We are pleased with the Audit Shield service. We had a few clients who needed to make a claim and the process with Accountancy Insurance went very smoothly. Accounting firms should offer Audit Shield, particularly if they have a lot of business clients. It provided our clients peace of mind, especially those who were enduring the stress of being audited!"
Accounting Perspective, Croydon VIC
  "We recognised that the standout feature dealing with Accountancy Insurance (AI) was in the 'simplicity' of the overall relationship. Offering Audit Shield to our clients involved minimal practice involvement from us, as AI ensured everything was handled on our behalf with the utmost professionalism. Claims were settled quickly and with no fuss; the processes relating to the product itself were also easy to utilise. I would strongly recommend incorporating Audit Shield into any practice, as a worthy value offering."
Accru Hobart TAS
"We have found our Account Manager and the Audit Shield service most helpful. Attentive to the busy needs of our partners, helpful in connecting our clients and prompt with paying claims – we highly recommend the service to firms who are yet to offer Audit Shield to their clients. We enjoy the many benefits of working with the team at Accountancy Insurance."
Accru Rawsons, Brisbane QLD
"The extensive cover of Audit Shield is a valuable offering to our clients. Accountancy Insurance has always been easy to deal with, with the process only requiring a small amount of partner time each year. The online site is effective and flexible, making the administration process easy. Claims we have lodged have progressed through to settlement smoothly as well, and our clients are relieved to have cover in place to reduce their costs. Overall, we would have no hesitancy in recommending Audit Shield to practices wanting to value-add and protect their clients from some of the cost associated with any audits, reviews, or investigations." 
Angela Stainwall Accounting, Lilydale VIC
"Offering Audit Shield to our clients means that we can provide an additional valuable service to our clients and an extra component to our business. All our dealings with Accountancy Insurance have been friendly and professional, in particular with our Account Manager Alastair. The system is very user friendly and easy to work with."  
Archer Business Consulting, Mayfield NSW
"The Audit Insurance product provided by Accountancy Insurance is a fantastic value-add tool for my business, which helps ease clients' concerns of potential ATO audits. The staff are friendly, professional and, above all, extremely helpful with resolving our queries. I have not hesitation in recommending the services of Accountancy Insurance to any accounting firm."
Bach & Company Chartered Accountants, Indooroopilly QLD
"We are so happy with Audit Shield and the service we receive. We cannot suggest any improvements that Accountancy Insurance could make. The claims process has been very straight forward and quick. Thank you for providing our firm and our clients with a sense of relief."
Basso Newman, Adelaide SA
"I really cannot think of anything that needs improving with the process or inclusions of Audit Shield. The customer service with Accountancy Insurance is fantastic - queries are always answered quickly and our Account Manager is very helpful. We have never had any issues with any claims made." 
Bentleys Adelaide, Adelaide SA
 "Audit Shield provides a level of comfort to our clients that is not available through other policies, which are not as broad or comprehensive. They also appreciate that by participating in our Audit Shield service that they are not required to be involved in the claims process. The Accountancy Insurance claims team are very professional, efficient and responsive, and our claims are always paid promptly. The excellent service Accountancy Insurance provides, via our dedicated account manager, to facilitate the client mail out each year, means we are not required to allocate practice resources to this task. I would have no hesitation in recommending Audit Shield to other accounting firms."
BHC Partners, Glenside SA
"We have had a great experience offering Audit Shield to our clients. The Audit Shield Online Portal is very easy to use, Accountancy Insurance team members are always eager to help, the mail outs happen very quickly and the FAQs provided is very helpful."
Blackburn Prior, Lismore NSW
"The benefits of Audit Shield are multi-faceted. The process of explaining insurance helps to articulate to clients what we do versus what we can’t or don’t do. Discussing the ‘elephants in the room’ leaves the client much clearer about their responsibilities. This often results in them improving their own records and habits, when they realise that our ability to get them out of trouble is less than they previously thought. Audit Shield also helps the relationship between ourselves and our clients re-build after the shock and emotionally draining experience of an audit. From the client’s perspective, gratitude is the main feedback we receive about the service. From our business perspective, it is easier to re-arrange workflows and staff resources to accommodate an insured client than an uninsured client. For the sake of your client and yourself, get on board with Accountancy Insurance – it seems a lot of other accountants are offering it already."  
BM&Y, Subiaco and Mandurah WA
"One of the big benefits of using Audit Shield over the past 3 years has been our ability to do audit work without worrying about a client backlash on fees, nor having write-offs for ATO audits. Any out of pocket expenses have been covered via a very straight forward claim process. Prior to offering Audit Shield, we experienced a number of audits and we became concerned about covering unexpected expenses. With Audit Shield, we now have a level of certainty around our exposure to unwarranted costs, and this has provided peace of mind – for us and for our clients. Initially we were not sure how our clients would react, however we have not had any clients react negatively.  Instead we have found that Audit Shield is popular across a range of clients, for example with those clients who worry about having ATO audit activity outside their control.Over 25% of our client base has always taken up Audit Shield.  Our philosophy has been that it is our responsibility to let our clients know what services are available, tell them the benefits but then leave them to decide whether or not the offer is right for them.  We certainly do not do any 'hard sell'. Offering Audit Shield is easy and takes very little time commitment as the bulk of the work is done by Accountancy Insurance. Our suggestion to other accounting firms who do not yet offer Audit Shield to their clients - spend half an hour of your time with Accountancy Insurance to learn about Audit Shield. It will be one of the best investments you make - for your firm and your clients. Costs of inaction could be higher than costs of action."
BNR Partners, Mulgrave VIC
"Implementing and maintaining Audit Shield in our firm has been nothing short of exemplary. The process is easy and we’ve greatly appreciated the continuity of having the same Account Manager over the years. Over all, it’s a worthwhile service to offer to clients."
Bonsella Business Solutions, Canberra ACT
"In terms of 'recoverability' for the time we are required to spend on ATO audit matters, Audit Shield is most certainly beneficial for our firm. Our team have been impressed with the efficiency of the overall process and claims management. Our clients are thoroughly impressed with Audit Shield as they view it as a security blanket – a barrier between them and the ATO."
Bowman Management & Accounting Services Pty Ltd, Adelaide SA
"ATO and state based audits and reviews are becoming more frequent and more random. Audit Shield provides our clients with a level of comfort, and most see the cost as a necessity and part of their standard business overheads. The Audit Shield policy cover is broad and easily understood, and the claims process is simple and prompt. Audit Shield is a win-win product; no surprises for our clients, no fee write offs for our practice!" 
BSM Accountants, Victoria Park WA
"Initially, we partnered with Accountancy Insurance because we were struggling to recover fees from some of our clients in relation to ATO audit response work. Some clients didn't understand the 'value' of this work; we were losing hours and, even more importantly, endangering the relationship we'd worked hard to establish with our clients in the first place. Since implementing the Audit Shield service, our experience with the claims department has been positive and the marketing mail out is all taken care of by Accountancy Insurance. The whole process has been most efficient and accurate. We can report a very good take up rate and we're expecting even more clients to come on board given the increasing ATO scrutiny. Audit Shield is a great value-add service for our practice and our clients share our enthusiasm!"
Burke Advisory Pty Ltd, Gold Coast QLD
"Audit Shield was the missing link for the range of services we offer to our clients and it provided the assurance they require. The feedback I have received from clients is that they are relieved to have this service available to them. Our Account Manager has made the procedure painless as he guided us along the way."    
Byford Accountants, Byford WA
"Audit Shield has provided us peace of mind, and for our clients it has meant that they now have a choice to protect themselves. The team at Accountancy Insurance are always friendly and easy to get in contact with. We are grateful that they are always there to help."  
C & W Financial Services, Moree NSW
"For us, it is the fact that Audit Shield has no impact on our day to day work, apart from the initial interview at the beginning of the year, it just happens for us.  It is not disruptive, we have always had a very pleasant experience dealing with Accountancy Insurance.  The people have always been great, and the turnaround time is great.  The claims process has been very easy, we know what we need to have, we lodge the claim when we receive it and when they are completed, we'll have the money in our bank account.  Our advice to other firms would be, don't be concerned with getting a negative client reaction, as you will get quite the opposite."
Capitis Accounting Solutions, Horsham VIC
"Audit Shield is great. It's easy and straight forward. Processes are very simple. No complaints, we are happy!"
Carroll Accounting Services Pty Ltd, Rosebud VIC
"Accountancy Insurance provides prompt and professional service whether it is over the phone or in person. Our dedicated Account Manager is always there to help. The claim process is easy to follow with prompt settlement. Audit Shield is a great additional service to our clients."
CKP Accountants, Jimboomba QLD
"Our clients have security in knowing if they get an audit from a government body, the time they employ us to assist them is covered and at no further cost to them. Despite the number of claims made, the peace of mind this provides clients in itself is invaluable."
Clift Pearce Accounting, Ipswich QLD
"For our clients who have had to make a claim, they are so relieved that they took up our Audit Shield service. Even our clients who have chosen not to take up the service appreciate that we provide them with the option to be protected. The coverage really is broader than other policies I have seen and we are so impressed with the service we receive from Accountancy Insurance which allows us to focus on what we need to do rather than sorting through paperwork!"
Commercial & Legal, Adelaide SA
"We really like that our queries are answered promptly, and claims are a priority for the team at Accountancy Insurance. Our experience has been positive. We feel Audit Shield is a great service to provide our clients, and they value the opportunity to be protected."
Cooke & Foley, Ballarat VIC
"Audit Shield is a safety net for our clients. It has also been beneficial to our firm for the fee we receive. Implementation is so straightforward – it only takes us about half an hour each year, which is certainly worthwhile considering the benefits to our clients and accounting firm."
CP Accounting, East Malvern VIC
"We like the broad cover of the Audit Shield policy as it covers not just 'audits', but reviews, investigations, questionnaires and the like. Write offs as a result of this type of work are a thing of the past! The claims process is very easy and straight forward, takes less than 5 minutes to complete, and we have been paid in 2-3 days! Victor does all the work each year and even takes care of the follow up letter, it really is simple!" 
Craig Lawson Consulting Pty Ltd, Coburg VIC
"Audit Shield gives my clients peace-of-mind, knowing that their fees (including engaged experts if required) will be covered should they be subject to an invasive and time consuming audit. It also allows me to advise my clients that fees in relation to audit work are subject to an additional charge and should they not take up the Audit Shield service, they will be liable for that charge. The Accountancy Insurance team is very professional and the mail out and administrative process is seamless."
Creasey Associates, Eastwood SA
"Our accounting practice has always had efficient and reliable service from Accountancy Insurance. Whether it be a query that we have with a claim or just a general question, the response has always been prompt, thorough and professional.  They take the time to explain any queries either the practice  or a client may have about Audit Shield but also understand that we have constraints on our time, so are always proficient."  
Crowe Horwath, Brisbane QLD
"As the fifth largest accounting group in Australasia, our service and offerings to our client base are paramount. Accountancy Insurance's Audit Shield not only offers a broad range of coverage, but a value-add service that gives our clients peace of mind. Key to the success of the product offer has been the outstanding support from the Accountancy Insurance staff . We would rate them 10/10 for customer service.  They do all the hard work for us, like collecting data and mail merges, without affecting the data's integrity. Offering the Audit Shield product has definitely increased our standing and service to our client base. We would certainly recommend Audit Shield as a key value-add, lucrative and easy to use product for any firm considering offering tax audit insurance." 
D Baker & Associates, Midland WA
"It is our pleasure to recommend Audit Shield as a 'must have' product for all accounting firms, and Accountancy Insurance as very easy to deal with. If you are an accounting firm considering Audit Shield; go for it! Over the past 5 years, our take-up rate has always been at least 20%.  Our experience – whether or not a client takes up Audit Shield – has been that people appreciate knowing what is available to them, and the fact that we have gone 'beyond the basics'. Audit Shield is very straight forward to administer, with the majority of work undertaken by Accountancy Insurance.  When we have had to make claims, they have always been paid promptly and without a fuss. Our firm has appreciated the personal approach of AI – having had 2 visits from directors in recent months. We would recommend Audit Shield to any WA accounting practices who want to operate as 'best practice' firms."
David Perrott, Emerge, Maitland, NSW
We have been working with Accountancy Insurance since 2004.  It has been a fantastic arrangement to be able to offer this service to our clients.  Ferdy Ouw has been great in providing every assistance to us and making the whole process so seamless.  The now online system works really well in all areas from invoice clients to making claims.  The whole claim process has been really smooth and efficient.  I would not hesitate to recommend both Accountancy Insurance or Ferdy Ouw."     
Devenny Payne, Bacchus Marsh VIC
"Our practice has benefited from the Audit Shield service with an amazing take up over the past three years. Our Account Manager has provided insight into how to improve our take up rate and taught us not to discount clients simply because they didn’t adopt a policy in the first year. Accountancy Insurance has provided ongoing education and we are constantly learning about the service and how this benefits our clients' needs." 
Echo Tax & Accounting, Clarkson WA
"Our experience dealing with Accountancy Insurance and Audit Shield has all been positive! The staff are courteous and professional, and claims are handled promptly and without fuss. We believe Audit Shield to be a true value added service for our clients that has the additional benefit of ensuring we recover the full time we spend on audits and reviews. If you are an accounting firm considering Audit Shield; go for it!"
Elias Rosenberg Pty Ltd, Malvern East VIC
"From the very beginning of our relationship with Accountancy Insurance (AI), we were pleasantly surprised with the ease of the process. All staff members we've dealt with are extremely helpful and always willing to go that extra mile to maintain the quality reputation of Audit Shield. We've also been pleased with the deft responses from the Claims Department whenever needed and the time they took to educate us about the process itself. Audit Shield is a product without competition and stands alone as a premium value-add service for our clients."
Encore Accounting Pty Ltd, Bowen Hills QLD
“As accountants we have a duty of care to our clients. Audit Shield assists us to execute that duty and also gives clients an option should the worst occur – namely an audit. We genuinely care about our clients and providing the Audit Shield service is an affirmation of our values. We think all accounting firms should offer the Audit Shield service. If a client is audited the fee recovery is more than worth the extra work in offering the service, and we have experienced this eventuality.”    
Evan Bulmer & Associates, Hendon SA
"As the ATO increases their audit activity, Audit Shield has proved an important tool for clients to protect themselves from unplanned accounting fees. My clients appreciate that we make this service available to them, and claims have been settled very quickly. Audit Shield is a 'must have' service for proactive accounting firms."
Financial Index Wealth Accountants, Canberra ACT
"We believe Audit Shield is an excellent client service that we are able to offer with confidence, knowing that what's promised will be delivered. The team at Accountancy Insurance is professional, courteous and timely, and the implementation process gets simpler each year. Claims are paid promptly and the software platform makes administration of Audit Shield easy."
Flagstone Business & Taxation Services, Jimboomba QLD
"Before implementing Audit Shield we would not have been able to recover all the time spent on work related to audit activity. Now we have the security that we can just get on with our job and fees will be covered. Our clients are actually more aware of ATO audit activity so they too feel more at ease knowing our fees would be covered in the event they were selected."
Fortis Accounting Partners, Sydney NSW
“Audit Shield has benefited our firm in a number of ways. Firstly, it helps to reduce our stress in relation to audits and allows us to fully commit to our clients’ audit affairs, leading to the best possible outcome. Audit Shield also helps to strengthen our bond with clients and ensure a mutually beneficial relationship through an otherwise stressful experience. Clients have commented that our Audit Shield service is affordable although still provides great benefits. I personally believe that Accountancy Insurance employs some of the best people in the industry which contributes to the success of Audit Shield.”  
Fortunity, Erina NSW
"Audit Shield covers everything and is very easy to work with, very straight forward.  Accountancy Insurance customer service is also fantastic.  Claims are lodged online and it is very simple to do. If we ever have a problem it is usually very easily fixed, usually with a simple phone call. All our claims have been paid.  We did have a claim go through the review panel, which was very well handled and was ultimately paid. We have been happy to refer Audit Shield to other accountants, and we have. It is a product that we and our clients see value in, it's pretty unique."
Globe BD, Canning Vale WA
"Globe BD have used Audit Shield for three years now. We have had a great response from clients in taking this product up. It's a win win for both clients and our firm alike as the client has peace of mind that they won't have any unexpected fees for an audit and our firm is reassured that our time will be covered in an event of an audit. Our client manager, Melisa, is very professional and keeps informed right through the process. I highly recommend this service and product to other accounting firms".
GPA Accounting, Berri SA
"Our clients are pleased we are offering them this proactive service, and an increasing number are taking up the offer each year. We like the fact that Accountancy Insurance does the work for us, and the Audit Shield website is very user friendly and simple to use. Whenever we call we receive prompt and courteous assistance and overall it is a very simple and effective service for us."
Grant Thornton, Sydney NSW
"Clients do not fully appreciate the time it can take to deal with investigations, audits, enquiries or reviews. Audit Shield has a sufficiently wide scope, so clients are thankful that this type of protection is available. Undoubtedly, interest from our clients regarding the service is high. Implementing and maintaining the Audit Shield service is extremely simple. The Accountancy Insurance team go out of their way to make the process as seamless as possible. I urge every accounting firm to offer Audit Shield as a valuable service offering. Audit Shield is a great product, so we happily recommend."    
Group GH, Port Adelaide SA
"We became aware of Accountancy Insurance through their involvement with The Tax Institute. We had previously looked at other audit insurance options but found them too expensive and with limited policy cover. The Audit Shield policy is broad and simple, and when we have had claims they have been settled promptly. The client mail out was seamless and very well handled, and the Audit Shield software platform makes it easy for us to offer the service to clients right throughout the year. I am more than happy to recommend Accountancy Insurance to other firms."
Hadrill Accounting, Lyneham North ACT
"We were pleasantly surprised by our client take-up rate and believe that the increasing ATO scrutiny has perhaps been the catalyst. Our dedicated Accountancy Insurance Account Manager ensures that there is little inconvenience to our practice with mail outs and the online software is very easy to use. The renewal process was extremely quick and we were very pleased! Offering anything new can have its challenges in the beginning but with Audit Shield what was promised did in fact happen. If only everything in life could be this simple!"  
HW One Chartered Accountants, Mount Gravatt QLD
"Audit Shield eliminates exposure of professional fee costs to our clients in the event of audit activity. The associated fees for administering the review or audit process are covered. Audit Shield is also another service we can provide to our clients, which is a bonus."  
HW One Pty Ltd, Mount Gravatt QLD
"We have been impressed by the ease of implementation and minimal time requirement to offer Accountancy Insurance's Audit Shield to our clients.  The process was smooth and efficient and the website is simple to use, which means it is an additional service we can offer without disrupting our business or requiring any substantial investment in time. We would not hesitate in recommending Audit Shield and the service of Accountancy Insurance to other practices." 
HWZ Partners Pty Ltd, Heidelberg VIC
"We have been very pleased with all our dealings with the Accountancy Insurance (AI) team. Processing claims on the website was really easy to do and the follow up system was a fantastic help to us keeping track of what we had to do next. Audit Shield has provided our clients with a great protection policy during a time when the ATO is becoming more stringent. We are happy to recommend this product as a worthwhile asset to any accounting firm." 
JAS Partners, Croydon VIC
"I should have signed up with Accountancy Insurance when our accounting firm was first established! I cannot express how delighted our firm is to be able to provide our clients with this protection whilst enjoying helpful and hassle-free claims support. I strongly encourage all accountants to consider Accountancy Insurance’s Audit Shield."
JMD & Associates Pty Ltd, Tweed Coast QLD
"I have experienced exceptional service with my Account Manager and the annual renewal period is always easy and does not really require much input. As a sole practitioner, time is very valuable to me so I appreciate that Accountancy Insurance really understand this. Even if the ATO deems that no adjustments are required, there can still be considerable time spent in dealing with them and providing the required information. Luckily Audit Shield ensures that my clients will not have to pay the price for this."
Keddie & Associates, North Parramatta NSW
"Our dedicated account manager ensured that we were informed and involved with the process from the beginning, without having to get bogged down with the detail. The Audit Shield software is very user friendly and makes the administration of the service very straight forward for us. We were very pleased at the simplicity the claims process - our first claim was paid within one day of submitting it!" 
Kennas Chartered Accountants, Rockhampton QLD
"Audit Shield is a service we can offer our clients with confidence, knowing the policy cover is comprehensive and broad. We were pleasantly surprised at how many of our clients took up the offer. The helpful and friendly Accountancy Insurance team, make it simple for us to fully control the process, without getting bogged down on the more time consuming details. The online system is easy to navigate and claims are paid promptly, a great service all round!"
KNP Solutions, Malvern VIC
"At KNP Solutions we pride ourselves on offering our clients a "total package". Offering the Audit Shield service gives our clients a sense of being 'looked after' and that we are protecting their business. Accountancy Insurance makes the whole process very simple. The work they do to facilitate the client mail out each year means we only need to log payments and claims! The software is easy to use, claims are efficiently managed, and the staff are fantastic." 
Lavery Hamilton, Green Point NSW
"We have been using Audit Shield for several years now. We are never disappointed with the quality of the product, the ease of administration and the support provided by Accountancy Insurance. The benefit of this product extends to both our firm and our clients. Our firm is in receipt of a recurring income stream, but also we know, should either a federal or state auditor come knocking on the door of one of our clients -  they will be in the best position to deal with the process."
Lead Partners, Newstead QLD
"Audit Shield is such a great service. Audit activity is definitely increasing, so we are relieved that this service has given our clients peace of mind. Time is always of the essence, and the team at Accountancy Insurance really acknowledge the need for efficiency. They made the implementation process so easy for us. Even the claim process is very straight forward. I receive a follow up email for any claims yet to be finalised, which makes it so simple!"
Letcher & Moroney, North Adelaide SA
"I did not initially see a need for Audit Shield, as we had not had it in the past and didn't perceive any problems. Now that we have had Audit Shield in place for 3 years, I think it is a MUST as a service offering to clients. The claims process is very easy."
Lusi & Company Corporate Accountants Business Advisers, Doncaster East VIC
"We have found the entire process quite effortless and our Accountancy Insurance account managers have been very helpful and friendly. The website is easy to use and any claims have been processed promptly. With the ATO requesting more and more reviews, it is comforting for our clients and ourselves to know that reimbursement is available. I would highly recommend Audit Shield to others."
M & T Chartered Accountants, East Melbourne VIC
"As a client of Accountancy Insurance for the past four years now, we have experienced a high quality and efficient service. Any claims that we have lodged have been processed promptly and professionally. Accountancy Insurance has provided us with a service and product that many of our clients subscribe to and value highly."
Maccora & Associates, Malvern East VIC
"We have always found the Accountancy Insurance staff to be friendly, approachable and willing to answer queries. They keep us well-informed and, where possible, will tailor their service to suit our needs. Audit Shield is well-designed and has evolved into a thorough and user-friendly product."
Macquarie Accounting, Hobart TAS
"From my experience, the one element I would like to particularly emphasise with Audit Shield is that the service provided by Accountancy Insurance is absolutely seamless – from start to finish. Implementing and maintaining Audit Shield requires very little work from our end, the clients value the cover and it adds to the overall service Macquarie Accounting can provide."
Mall Accountants, Essendon VIC
"As well as being effective and simple to implement, Audit Shield's claims process flows smoothly and is handled very well. Our clients are happy and don't need to worry about unexpected invoices from us due to an ATO audit or review. We would recommend Audit Shield to other accountants who haven't as yet benefited from this great service."
Manos Partners, Adelaide SA
"We have been very pleased with our dealings with Accountancy Insurance.  Our Account Manager is attentive and provides prompt responses to any queries.  The website is easy to navigate, the claims process is seamless and claims are settled very quickly."
Marsh & Partners Qld Pty Ltd, Brisbane QLD
"The whole process is very smooth, especially the administration process. All that is required each year, is a small amount of partner time to review the client list prior to the mail out. Even the follow up of our clients is handled by Accountancy Insurance. We have only had a few claims and they have gone through very smoothly. The people at Accountancy Insurance add a personal touch, everyone has been able to answer questions. The extensive cover offered by the policy is a real benefit to our clients."  
Matthews Steer Accountants & Advisors, Essendon Fields VIC
"The main comments we receive from our clients regarding our Audit Shield service is that it is well worth the small investment and it is a seamless process. From the perspective of our accounting firm, Audit Shield is definitely worth having as it is a value add, so I would certainly recommend it to other accountants."
McMahon Osborne Group, Sunbury VIC
"We are now confident in our approach to audit activity. In the past, we would be looking to get the audit resolved for a minimal cost to the client that would often lead to a write-off, so no one benefited. Audit Shield has created a 'win win' situation - the client knows that with the coverage they will get a premium service at no cost and internally we know that we will get paid for the job so we treat the work as a high priority, which means more efficient resolutions in the case of audit activity."
MGS Accounting, Temora NSW
"Audit Shield has exceeded our expectations and everything Accountancy Insurance promised. With this service we are assured that in the event of an audit, we are compensated for our work and do not pass on the fees to our clients. Surprisingly, it is so easy and quick to set up and is definitely worth the investment. The team at Accountancy Insurance are so accessible too. I often call the office to talk with the team and they provide their invaluable expertise."
MJG Partnership, Bundall QLD
"Thanks to Audit Shield, we have been able to provide our clients with extra satisfaction from the services we provide as a firm. Based on our experiences and considering the benefits, we would highly recommend Audit Shield."   
Moore Stephens, Osborne Park WA
"Audit Shield has given us the ability to get the best outcomes for our clients – because we are now effectively funded to produce detailed and thorough responses to any ATO queries and reviews.  Our clients know our time cost will be covered by Audit Shield, should they be audited or requested to prove a claim, be it large or small. We thought it was an important insurance coverage to offer clients in light of what is, in our opinion, continuing increased ATO audit activity – both in general and particularly in areas such as GST, cash economy, high wealth individuals and various project based audits.  One recent example was a client who had a cash economy audit on the basis of his margins being slightly below ATO business benchmarks.  Arguing his position became a complex and expensive process, for which we were able to claim through Audit Shield. Our clients have the comfort of knowing that we can provide the right response to the ATO on their behalf, and that any costs incurred will be reimbursed – be that responding to an audit or securing GST refunds from the ATO. Any feedback we have received from clients has been positive, and we would definitely recommend Audit Shield to other accounting firms.  It is important that clients are offered the peace of mind - knowing we can put the time into getting the best outcomes for them in dealing with any ATO audits - without additional unexpected expense."
Morrows, Melbourne VIC
"Audit Shield has been of great benefit to us, as it protects our clients and firm, whilst offering an additional, value added service. Clients do not generally understand the complexity of the work involved with an audit response, especially a matter such as payroll tax. As such, it can be difficult to recover the time we legitimately spend responding to these matters. With Audit Shield in place, a proper response to audit queries can be attended to. I especially like the usability of the software platform and it's easy to run reports. Grant & Victor have been great, very attentive, and their communication is fantastic." 
MTA Accounting, Ballarat VIC
"We find the processes associated with implementing the Audit Shield service to be seamless and easy to maintain. The professionalism of our account manager makes our experience with the product both efficient and effortless. The online portal is user-friendly and simple to navigate. Claiming is easy and settled promptly. Audit Shield is a great product that gives our clients the necessary protection from unexpected audit costs."
Muntz Partners, Doubleview WA
"We signed up for Audit Shield in 2008 and have found the product to be well accepted amongst our clients. Melisa from AI looks after the mailing to the clients, which means we don't have to spend time on it. Recently we have noticed increased activity from the ATO in regards to BAS audits, especially where the client expects a large refund or the ATO sees something a little differently. Notifying a potential claim is easy, it is all done electronically via the web based system. Once the audit is finished, we notify AI, include our invoice and in a majority of cases we are paid within 48 hours. They also remind us regularly on claims that have not been finalised as yet. This is great as it is easy to forget that the audit has finalised so this acts as a good prompt to have the claim finalised. Audit Shield is a good value add to clients and is a sound revenue earner as well. It is a valuable tool to have."
Nash Solutions Pty Ltd, Wingham, NSW
"We have been pleasantly surprised with the client response to the Audit Shield offer with a very solid client take up. The Accountancy Insurance team have proven to us why they are the market leaders, the implementation process was smooth and effective with minimal input required by us. The online system is very user friendly and simple to use, which means it is an additional service we can offer our clients without disrupting our core business."
Nexus Accountants, Malvern VIC
"Offering Audit Shield to our clients has enhanced their customer experience. With increasing pressure from the ATO, clients have recognised that tax audit insurance is no longer an option but rather a mandatory requirement. The quality product is supported by superior customer service; the Account Managers are attentive and eager to help throughout the process. Any claims are quickly dealt with and once they are submitted, there is nothing further for us to worry about. We really value our partnership with Accountancy Insurance and continue to appreciate the benefits for us and our clients."
Outcome Accounting, North Adelaide SA
"The Audit Shield policy is broad and easy to understand, and this enables me to discuss the service with clients with confidence. I have seen an increasing number of clients taking up the offer each year, as they can see the benefit and the increase in ATO audit activity. The retrospective cover is a huge benefit, as it allows me to offer the service to new clients and ensure that work we may have to do to respond to audits of returns lodged by another accountant is covered. Audit Shield can also be used as a point of difference when speaking to potential clients, as their current accountant may not offer the service."
Paul Money Partners, Carlton VIC
"We were originally attracted to Audit Shield as other policies we've had only covered 'audits'. With Audit Shield there are no arguments with definitions, they are all covered. Our clients see it as a comfort because they know professional fees can be expensive, Audit Shield minimises those costs. There is significant activity and our clients now do not hesitate to engage us to have these queries answered. Our dedicated account manager has been very co-operative, courteous and everything is dealt with in a timely manner." 
Perks, Adelaide SA
"Audit Shield is a professional and seamless service from the initial database analysis through to the annual rollover of invoicing. The online system is easy to navigate and we have never had an issue trying to find what we are looking for. We love the fact that the team at Accountancy Insurance take on the administrative burden, yet we retain full control of the process. Our clients’ claims have been processed quickly and efficiently with minimal delay. We would recommend Audit Shield as a great value offering to other accounting practices."
Pilot Chartered Accountants (a member of Nexia International), Brisbane QLD
"Audit Shield is a service that genuinely suits our clients and we have seen a very positive response from them.  The Accountancy Insurance team provides an excellent, friendly service whereby they take on the administrative burden, yet we retain full control of the process.  Claims are easily lodged via the online system, which also provides full tracking of client history."
PinnacleHPC Accountants, Griffith NSW
"We have found dealing with Accountancy Insurance a pleasure. Their team is knowledgeable and responsive and always provide a personal touch. The implementation process is smooth and minimises disruption to us, the on line system is simple and user friendly and when we made a claim, it was paid the next day! We were self insuring at one stage and always had concerns, now we don't have that worry and still make a decent margin." 
Pitcher Partners, Newcastle NSW
"We tried self-insuring just the ‘the good clients’ for many years, however, since we have had Audit Shield we can cover significantly more clients, administration is simpler and we have acknowledged that Audit Shield provides much better value. As the implementation and maintenance is predominately conducted by Accountancy Insurance, we can concentrate on our core business."
PKF Lawler, Subiaco WA
  "We initially saw Audit Shield as a 'want' rather than a 'must' but this soon changed because of the increased ATO audit activity. In our experience the ATO is getting more sophisticated, using data matching technology to review information from a range of government departments, and other third parties to identify possible risks and errors. For this reason, we have offered Audit Shield to our clients for the past 4 years. Our clients and our firm cannot not be happier with the service we receive from Accountancy Insurance. Accountancy Insurance deliver what they promise with highly efficient implementation and a claims process second to none. The policy is the broadest audit insurance policy we have seen on the market.  We find the local WA team to be friendly, helpful and easy to deal with; and our claims have always been paid promptly. We recommend Audit Shield to all accountants who do not have it in their practice yet. If you would like to speak to me about Audit Shield and our experience, please get in touch."
Powe Partners, Engadine NSW
"Our clients have complimented us and expressed their appreciation at being offered this service. Accountancy Insurance does all the work to get the offer out to our clients, and the software makes the ongoing administration very simple."
Power 2 Brisbane, Slacks Creek QLD 4127
"It is all straight forward with Audit Shield - from implementing and maintaining the service to making a claim. We are appreciative of the valuable Audit Shield Service which we provide to our clients, not to mention the additional revenue stream it provides our accounting firm!" 
Quarles Pty Ltd, Inglewood WA
"In addition to the great peace-of-mind for both our clients and ourselves, we found Audit Shield to be a very important business tool for SMEs. The broad policy is easy to understand and straight forward; all our claims have been settled very quickly and the lodging process is easy. Personally, I love the facts that there is no excess fee and no minimum, as to how much you can claim. This way, there is absolutely no write-off on fees anymore. Also, the client take up rate is high and keeps growing every year!  The superior customer service and marketing assistance Accountancy Insurance (AI) provides means that the entire experience has been extremely efficient. You can’t ask for much more than that!" 
Quill Group Accounting, Broadbeach QLD
"Accountancy Insurance's customer service is brilliant. They have always solved any issues very quickly whether it's technical or otherwise, and we have always received outstanding service. There is always that 'I care about you' vibe. It is important to have a supplier that cares about your needs. It has been a good fundraiser for us, it's a little extra income while providing an additional service to protect our clients best interests." 
R W Ramsey & Company, Ipswich QLD
"We have found Audit Shield an excellent fit for our clients and believe it to be a true value added service.  The simplicity of the process also appeals to us, as does the quality and timeliness of the communication from the Accountancy Insurance team. Claims are always handled promptly and courteously." 
RBA Chartered Accountants, Darwin NT
"Accountancy Insurance has ultimately provided our organisation with peace of mind. Audit Shield enables us to offer extra service to our clients, which in turn makes clients feel as though we are looking after their interests.We have found that the system for annual renewals and claim processing is excellent. We would highly recommend Audit Shield and Accountancy Insurance to other tax accountant professionals."
Robertson Scannell, Toowoomba QLD
"To us, Audit Shield translates to flexibility and peace of mind. The offering is renewed annually, and with Accountancy Insurance’s user friendly system, it is very easy to add clients and maintain the offering to our clients. We highly recommend Audit Shield as a beneficial service to offer clients; taking the worry out of impromptu tax audits and covering additional related expenses."
Robinson Voss Partners, Mount Eliza VIC
"At Robinson Voss Partners, we have benefitted from having Audit Shield as a value add service offering for our clients. From the start, Audit Shield has been easy to implement and the team at Accountancy Insurance has been so swift with any queries. Each year our Account Manager works with us to make the process not only more efficient, but also helps us to best improve the service for our clients." 
RSD Chartered Accountants, Bendigo VIC
"We love the assistance that Accountancy Insurance provides, which minimises the time we need to dedicate to offering Audit Shield to our clients. The online software is very user friendly and we are looking forward to the barcode scanner to log payments, which will save us even more time!"
Ruddicks Chartered Accountants, Launceston TAS
"We have offered Accountancy Insurance to our clients over the past two years. We have been extremely impressed with the cooperation received from the team at AI in working through complex claims and turning all claims around really efficiently. The client feedback regarding Audit Shield has been very positive too. We most certainly consider Audit Shield a worthwhile offering to our clients."
Saywells, Cessnock NSW
"Audit Shield is a cost effective way for our clients to cover themselves in case they do receive an audit or review. Even if they decide not to take it up, we know they have had the option. The assistance we receive from our account manager means that the client mail out is efficient and effective, and the online system makes the ongoing administration very simple. The AI team is always responsive to our needs and the claims process is smooth and timely."
Selby Watson & Co, Wagga Wagga, NSW
"We decided to offer Audit Shield to our clients to give them comfort, and for our accounting firm it was rewarding to help our clients. Each year we have been required to make claims. Luckily our clients who opted-in to Audit Shield were covered, and fortunately for us the claims process was simple."
Selwood Ackerly, Wangaratta VIC
"We have found Audit Shield to be an excellent value added service for our clients. The Accountancy Insurance team offers a fantastic service, meaning we can offer Audit Shield with little input at practice level. Claims are always handled efficiently and professionally."
Singer Ruben Partners, Caulfield VIC
"We have been using Accountancy Insurance’s Audit Shield for 10 years now and highly recommend it to all accounting firms! The offering provides peace of mind, and our new clients even request it. The process is very straight forward and not time consuming at all. After all these years our team and clients have only ever encountered positive experiences with Audit Shield."  
Sky Accountants, Ballarat VIC
"We are really happy with the assistance provided by the Accountancy Insurance team in implementing Audit Shield. We feel secure that we are operating a pro active service; our clients are protected, with minimum impact on our time. The revenue this has created for our business is an added bonus."
Slade & Walker, Cooroy QLD
"Audit Shield has really brought to our clients’ attention that ATO audit activity is prevalent. For those clients who have needed to make a claim, they really appreciate the service and are grateful that they chose to be protected. Our Account Manager makes the process so easy and importantly Accountancy Insurance understands our business. They know when we are having busy periods and they genuinely can assist us by doing all of the work involved with the Audit Shield service!"
Stanway Humble Goode, Kent Town SA
"Accountancy Insurance’s Audit Shield is a great service to offer our clients. We are very happy, and have absolutely no complaints as the website is easy to use and processing claims is straight forward. We would be delighted to recommend Audit Shield."
Sullivan Dewing Pty Ltd, Caringbah NSW
"We have been using the Audit Shield service for seven years now and have been delighted with the coverage for our clients. To put it simply, we know that we are entirely covered by the service and neither we nor our clients have to pay the bill whenever they have enquiry from the ATO or another government agency. We were also pleasantly surprised to find that Audit Shield covers a wide range of government enquiries including workers comp and payroll tax, in particular with payroll tax when clients don’t have liability. Only once you have to make an inevitable claim, you realise how important the Audit Shield policy is. We are particularly impressed by how quick claims are paid once lodged."
SWL Accountants, Goulburn NSW
"It's been a fantastic value added product, it's taken a lot of stress off our practice. Now we have Audit Shield we always get full recovery on WIP. When we made a claim, it was a very efficient process. There were very few queries with the paperwork. The system was very streamlined. It took less than 20 minutes to do the paperwork. Our admin person actually said they would like to set up our systems as well as Accountancy Insurance's. It strengthens client relationships and in the situation where we have a new client coming on board, it gives us a competitive advantage against the other accountants that are just offering straight accounting services. It adds to our overall service offered. The whole experience of dealing with Audit Shield has been a positive one. Everyone in the practice feels that way. Recently it has been one of the best value added products we have offered and is so simple to administer."  
Taggart & Partners, Woolloongabba QLD
"I initially saw a requirement for Audit Shield when a number of clients were being audited at a significant cost, through no fault of their own. Even when an audit results in no adverse findings, clients still incur the accounting fees to defend the issue. I think we'll see an increase in audit activity over the next few years as the Government looks for ways to increase their revenue in economically challenging times. The service provided by Accountancy Insurance has been outstanding, they are professional and proactive." 
TH White & Co, St Kilda VIC
"Audit Shield has the winning formula of a great product coupled with a fantastic team. The online system makes lodging claims hassle free and is reinforced by the supportive relationship we enjoy with our dedicated Accountancy Insurance Account Manager. We'd recommend Audit Shield as a great value offering to any practice who wants to be smart about the ongoing ATO scrutiny."
Thorntons Business Advisors, East Perth WA
"We have been offering Audit Shield by Accountancy Insurance for over 4 years now, and over that time we have had a number of claims dealt with efficiently and promptly by the Audit Shield team.  They do most of the work to make the offering process to our clients very smooth and pain-free. We also take a great deal of comfort from knowing that our clients are covered in the case of an unexpected audit."  
Toubenesq Accounting Group, Albury NSW
"Many of our clients actually ask for Audit Shield so we are glad we can provide an in demand service which we know works. We have experienced the claims process a number of times and it is so simple and we were paid very promptly. I would highly recommend to accounting firms without Audit Shield that they implement it"
Tribe Strategic Accountants, Canberra ACT
"Accountancy Insurance have been providing our practice with Audit Shield which reduces the stress of some of the ATO activities. The support of the Accountancy Insurance team has been invaluable. It has been very efficient, with little time involved by our office. Audit Shield is a 'must' for accounting firms and their clients." 
VA Group, Seaford VIC
“We switched to Audit Shield after wasting time using a competitor’s tax audit insurance offering. Without a doubt I can say that there is no equivalent to Audit Shield – our Account Manager makes the process an absolute breeze, and the response from clients regarding the opportunity to participate in Audit Shield is very positive. Thank you for the excellent service, Accountancy Insurance. I would highly recommend accountants use Audit Shield and don’t even consider an alternative.” 
Valmadre Accountants, Robina QLD
"We have found the Audit Shield service to benefit our practice, as an additional facility to help mitigate clients' accounting fees in the event of an audit. Audit Shield allows us to offer a more 'complete' service to our clients; it's a value-add for our firm that some of our competitors may not, as yet, have in place. We appreciated the ease of processing any claims and all have been paid quickly. The whole process has been most efficient and we happily recommend the product."
Van Dyk Newbold & Co, McLaren Vale SA
"Our Account Manager efficiently responds to any queries we have about Audit Shield. When we need to make a claim, the process is quick and painless. We could not believe the speed in which our client’s claim was processed and paid out by Accountancy Insurance! Recording our client’s payment and take up activity in the client portal is so simple too."  
Vision Accountants, Toowoomba QLD
"Audit Shield is a truly unique product which provides us with peace of mind in relation to unplanned professional fees incurred as result of audit, review or investigation. The ease of the online portal and the option for a pro-rata invoice is particularly helpful. Accountancy Insurance has made it so simple for us!"  
William Buck, Sydney NSW
"We have been happy all round with the AI Audit Shield service, we especially like that we approve the entire process from start to finish and clients pay to take part in the cover, so there is no charge to the firm.  The web application is great and user friendly, we have found the claims process to be seamless and easy to manage.  We were not surprised with the number of claims made which include a lot of BAS Statements.  We had a claim that went to the claims review panel; they asked a few questions and approved the claim to be paid. It was a very easy process."
Wise Accountants Pty Ltd, Norwood SA
"We have used Audit Shield for a number of years now. It is a great product and like all insurance the test is the experience you have when you claim. We have had no hassles whatsoever."
Yates Baker McLean, Orange and Molong NSW
"Audit Shield has added significant value to our organisation through piece of mind for us and our clients as we know that ATO query and audit will be handled professionally and with minimum cost to the client. The willingness to help and quick response time of the Accountancy Insurance team is outstanding and has the flow on effect of minimal disruptions to our clients, if any. We have used Accountancy Insurance since 2011 and we have found the process straight forward, efficient and mutually beneficial. All firms should consider to offer this service to their clients! It’s a win-win solution."
YCG, Rosehill NSW
"The concept, the idea and the product are just brilliant! The support and assistance we get from AI is great, whenever we have a question it is always answered in a prompt and efficient manner.  We haven't needed to put much effort into the service, AI does all the hard work on our behalf and we get paid for it, it works well.  The web portal is great and user friendly, it makes managing the process so simple. Everything is done online, even lodging a claim is easy, we just load our documents onto the secure web portal, and the claims are processed quickly. There is no comparison to what we previously used before moving to AI's Audit Shield."
Zanacorp Accounting Group Pty Ltd, Malvern VIC
"Audit Shield is an excellent product covering fees otherwise payable by our clients in the event of an audit or review. We would recommend Audit Shield as a 'must have' service to any proactive accounting firm. The whole implementation process is seamless and a friendly and dedicated Accountancy Insurance Account Manager is always available to guide us, which makes the entire experience simple to incorporate and efficient."
Accounting Perspective, Croydon VIC
  "We recognised that the standout feature dealing with Accountancy Insurance (AI) was in the 'simplicity' of the overall relationship. Offering Audit Shield to our clients involved minimal practice involvement from us, as AI ensured everything was handled on our behalf with the utmost professionalism. Claims were settled quickly and with no fuss; the processes relating to the product itself were also easy to utilise. I would strongly recommend incorporating Audit Shield into any practice, as a worthy value offering."
Angela Stainwall Accounting, Lilydale VIC
"Offering Audit Shield to our clients means that we can provide an additional valuable service to our clients and an extra component to our business. All our dealings with Accountancy Insurance have been friendly and professional, in particular with our Account Manager Alastair. The system is very user friendly and easy to work with."  
BNR Partners, Mulgrave VIC
"Implementing and maintaining Audit Shield in our firm has been nothing short of exemplary. The process is easy and we’ve greatly appreciated the continuity of having the same Account Manager over the years. Over all, it’s a worthwhile service to offer to clients."
Capitis Accounting Solutions, Horsham VIC
"Audit Shield is great. It's easy and straight forward. Processes are very simple. No complaints, we are happy!"
Carroll Accounting Services Pty Ltd, Rosebud VIC
"Accountancy Insurance provides prompt and professional service whether it is over the phone or in person. Our dedicated Account Manager is always there to help. The claim process is easy to follow with prompt settlement. Audit Shield is a great additional service to our clients."
Cooke & Foley, Ballarat VIC
"Audit Shield is a safety net for our clients. It has also been beneficial to our firm for the fee we receive. Implementation is so straightforward – it only takes us about half an hour each year, which is certainly worthwhile considering the benefits to our clients and accounting firm."
CP Accounting, East Malvern VIC
"We like the broad cover of the Audit Shield policy as it covers not just 'audits', but reviews, investigations, questionnaires and the like. Write offs as a result of this type of work are a thing of the past! The claims process is very easy and straight forward, takes less than 5 minutes to complete, and we have been paid in 2-3 days! Victor does all the work each year and even takes care of the follow up letter, it really is simple!" 
Craig Lawson Consulting Pty Ltd, Coburg VIC
"Audit Shield gives my clients peace-of-mind, knowing that their fees (including engaged experts if required) will be covered should they be subject to an invasive and time consuming audit. It also allows me to advise my clients that fees in relation to audit work are subject to an additional charge and should they not take up the Audit Shield service, they will be liable for that charge. The Accountancy Insurance team is very professional and the mail out and administrative process is seamless."
Devenny Payne, Bacchus Marsh VIC
"Our practice has benefited from the Audit Shield service with an amazing take up over the past three years. Our Account Manager has provided insight into how to improve our take up rate and taught us not to discount clients simply because they didn’t adopt a policy in the first year. Accountancy Insurance has provided ongoing education and we are constantly learning about the service and how this benefits our clients' needs." 
Elias Rosenberg Pty Ltd, Malvern East VIC
"From the very beginning of our relationship with Accountancy Insurance (AI), we were pleasantly surprised with the ease of the process. All staff members we've dealt with are extremely helpful and always willing to go that extra mile to maintain the quality reputation of Audit Shield. We've also been pleased with the deft responses from the Claims Department whenever needed and the time they took to educate us about the process itself. Audit Shield is a product without competition and stands alone as a premium value-add service for our clients."
HWZ Partners Pty Ltd, Heidelberg VIC
"We have been very pleased with all our dealings with the Accountancy Insurance (AI) team. Processing claims on the website was really easy to do and the follow up system was a fantastic help to us keeping track of what we had to do next. Audit Shield has provided our clients with a great protection policy during a time when the ATO is becoming more stringent. We are happy to recommend this product as a worthwhile asset to any accounting firm." 
JAS Partners, Croydon VIC
"I should have signed up with Accountancy Insurance when our accounting firm was first established! I cannot express how delighted our firm is to be able to provide our clients with this protection whilst enjoying helpful and hassle-free claims support. I strongly encourage all accountants to consider Accountancy Insurance’s Audit Shield."
KNP Solutions, Malvern VIC
"At KNP Solutions we pride ourselves on offering our clients a "total package". Offering the Audit Shield service gives our clients a sense of being 'looked after' and that we are protecting their business. Accountancy Insurance makes the whole process very simple. The work they do to facilitate the client mail out each year means we only need to log payments and claims! The software is easy to use, claims are efficiently managed, and the staff are fantastic." 
Lusi & Company Corporate Accountants Business Advisers, Doncaster East VIC
"We have found the entire process quite effortless and our Accountancy Insurance account managers have been very helpful and friendly. The website is easy to use and any claims have been processed promptly. With the ATO requesting more and more reviews, it is comforting for our clients and ourselves to know that reimbursement is available. I would highly recommend Audit Shield to others."
M & T Chartered Accountants, East Melbourne VIC
"As a client of Accountancy Insurance for the past four years now, we have experienced a high quality and efficient service. Any claims that we have lodged have been processed promptly and professionally. Accountancy Insurance has provided us with a service and product that many of our clients subscribe to and value highly."
Maccora & Associates, Malvern East VIC
"We have always found the Accountancy Insurance staff to be friendly, approachable and willing to answer queries. They keep us well-informed and, where possible, will tailor their service to suit our needs. Audit Shield is well-designed and has evolved into a thorough and user-friendly product."
Mall Accountants, Essendon VIC
"As well as being effective and simple to implement, Audit Shield's claims process flows smoothly and is handled very well. Our clients are happy and don't need to worry about unexpected invoices from us due to an ATO audit or review. We would recommend Audit Shield to other accountants who haven't as yet benefited from this great service."
Matthews Steer Accountants & Advisors, Essendon Fields VIC
"The main comments we receive from our clients regarding our Audit Shield service is that it is well worth the small investment and it is a seamless process. From the perspective of our accounting firm, Audit Shield is definitely worth having as it is a value add, so I would certainly recommend it to other accountants."
McMahon Osborne Group, Sunbury VIC
"We are now confident in our approach to audit activity. In the past, we would be looking to get the audit resolved for a minimal cost to the client that would often lead to a write-off, so no one benefited. Audit Shield has created a 'win win' situation - the client knows that with the coverage they will get a premium service at no cost and internally we know that we will get paid for the job so we treat the work as a high priority, which means more efficient resolutions in the case of audit activity."
Morrows, Melbourne VIC
"Audit Shield has been of great benefit to us, as it protects our clients and firm, whilst offering an additional, value added service. Clients do not generally understand the complexity of the work involved with an audit response, especially a matter such as payroll tax. As such, it can be difficult to recover the time we legitimately spend responding to these matters. With Audit Shield in place, a proper response to audit queries can be attended to. I especially like the usability of the software platform and it's easy to run reports. Grant & Victor have been great, very attentive, and their communication is fantastic." 
MTA Accounting, Ballarat VIC
"We find the processes associated with implementing the Audit Shield service to be seamless and easy to maintain. The professionalism of our account manager makes our experience with the product both efficient and effortless. The online portal is user-friendly and simple to navigate. Claiming is easy and settled promptly. Audit Shield is a great product that gives our clients the necessary protection from unexpected audit costs."
Nexus Accountants, Malvern VIC
"Offering Audit Shield to our clients has enhanced their customer experience. With increasing pressure from the ATO, clients have recognised that tax audit insurance is no longer an option but rather a mandatory requirement. The quality product is supported by superior customer service; the Account Managers are attentive and eager to help throughout the process. Any claims are quickly dealt with and once they are submitted, there is nothing further for us to worry about. We really value our partnership with Accountancy Insurance and continue to appreciate the benefits for us and our clients."
Paul Money Partners, Carlton VIC
"We were originally attracted to Audit Shield as other policies we've had only covered 'audits'. With Audit Shield there are no arguments with definitions, they are all covered. Our clients see it as a comfort because they know professional fees can be expensive, Audit Shield minimises those costs. There is significant activity and our clients now do not hesitate to engage us to have these queries answered. Our dedicated account manager has been very co-operative, courteous and everything is dealt with in a timely manner." 
Robinson Voss Partners, Mount Eliza VIC
"At Robinson Voss Partners, we have benefitted from having Audit Shield as a value add service offering for our clients. From the start, Audit Shield has been easy to implement and the team at Accountancy Insurance has been so swift with any queries. Each year our Account Manager works with us to make the process not only more efficient, but also helps us to best improve the service for our clients." 
RSD Chartered Accountants, Bendigo VIC
"We love the assistance that Accountancy Insurance provides, which minimises the time we need to dedicate to offering Audit Shield to our clients. The online software is very user friendly and we are looking forward to the barcode scanner to log payments, which will save us even more time!"
Selwood Ackerly, Wangaratta VIC
"We have found Audit Shield to be an excellent value added service for our clients. The Accountancy Insurance team offers a fantastic service, meaning we can offer Audit Shield with little input at practice level. Claims are always handled efficiently and professionally."
Singer Ruben Partners, Caulfield VIC
"We have been using Accountancy Insurance’s Audit Shield for 10 years now and highly recommend it to all accounting firms! The offering provides peace of mind, and our new clients even request it. The process is very straight forward and not time consuming at all. After all these years our team and clients have only ever encountered positive experiences with Audit Shield."  
Sky Accountants, Ballarat VIC
"We are really happy with the assistance provided by the Accountancy Insurance team in implementing Audit Shield. We feel secure that we are operating a pro active service; our clients are protected, with minimum impact on our time. The revenue this has created for our business is an added bonus."
TH White & Co, St Kilda VIC
"Audit Shield has the winning formula of a great product coupled with a fantastic team. The online system makes lodging claims hassle free and is reinforced by the supportive relationship we enjoy with our dedicated Accountancy Insurance Account Manager. We'd recommend Audit Shield as a great value offering to any practice who wants to be smart about the ongoing ATO scrutiny."
VA Group, Seaford VIC
“We switched to Audit Shield after wasting time using a competitor’s tax audit insurance offering. Without a doubt I can say that there is no equivalent to Audit Shield – our Account Manager makes the process an absolute breeze, and the response from clients regarding the opportunity to participate in Audit Shield is very positive. Thank you for the excellent service, Accountancy Insurance. I would highly recommend accountants use Audit Shield and don’t even consider an alternative.” 
Zanacorp Accounting Group Pty Ltd, Malvern VIC
"Audit Shield is an excellent product covering fees otherwise payable by our clients in the event of an audit or review. We would recommend Audit Shield as a 'must have' service to any proactive accounting firm. The whole implementation process is seamless and a friendly and dedicated Accountancy Insurance Account Manager is always available to guide us, which makes the entire experience simple to incorporate and efficient."
Archer Business Consulting, Mayfield NSW
"The Audit Insurance product provided by Accountancy Insurance is a fantastic value-add tool for my business, which helps ease clients' concerns of potential ATO audits. The staff are friendly, professional and, above all, extremely helpful with resolving our queries. I have not hesitation in recommending the services of Accountancy Insurance to any accounting firm."
Blackburn Prior, Lismore NSW
"The benefits of Audit Shield are multi-faceted. The process of explaining insurance helps to articulate to clients what we do versus what we can’t or don’t do. Discussing the ‘elephants in the room’ leaves the client much clearer about their responsibilities. This often results in them improving their own records and habits, when they realise that our ability to get them out of trouble is less than they previously thought. Audit Shield also helps the relationship between ourselves and our clients re-build after the shock and emotionally draining experience of an audit. From the client’s perspective, gratitude is the main feedback we receive about the service. From our business perspective, it is easier to re-arrange workflows and staff resources to accommodate an insured client than an uninsured client. For the sake of your client and yourself, get on board with Accountancy Insurance – it seems a lot of other accountants are offering it already."  
Bonsella Business Solutions, Canberra ACT
"In terms of 'recoverability' for the time we are required to spend on ATO audit matters, Audit Shield is most certainly beneficial for our firm. Our team have been impressed with the efficiency of the overall process and claims management. Our clients are thoroughly impressed with Audit Shield as they view it as a security blanket – a barrier between them and the ATO."
C & W Financial Services, Moree NSW
"For us, it is the fact that Audit Shield has no impact on our day to day work, apart from the initial interview at the beginning of the year, it just happens for us.  It is not disruptive, we have always had a very pleasant experience dealing with Accountancy Insurance.  The people have always been great, and the turnaround time is great.  The claims process has been very easy, we know what we need to have, we lodge the claim when we receive it and when they are completed, we'll have the money in our bank account.  Our advice to other firms would be, don't be concerned with getting a negative client reaction, as you will get quite the opposite."
David Perrott, Emerge, Maitland, NSW
We have been working with Accountancy Insurance since 2004.  It has been a fantastic arrangement to be able to offer this service to our clients.  Ferdy Ouw has been great in providing every assistance to us and making the whole process so seamless.  The now online system works really well in all areas from invoice clients to making claims.  The whole claim process has been really smooth and efficient.  I would not hesitate to recommend both Accountancy Insurance or Ferdy Ouw."     
Financial Index Wealth Accountants, Canberra ACT
"We believe Audit Shield is an excellent client service that we are able to offer with confidence, knowing that what's promised will be delivered. The team at Accountancy Insurance is professional, courteous and timely, and the implementation process gets simpler each year. Claims are paid promptly and the software platform makes administration of Audit Shield easy."
Fortis Accounting Partners, Sydney NSW
“Audit Shield has benefited our firm in a number of ways. Firstly, it helps to reduce our stress in relation to audits and allows us to fully commit to our clients’ audit affairs, leading to the best possible outcome. Audit Shield also helps to strengthen our bond with clients and ensure a mutually beneficial relationship through an otherwise stressful experience. Clients have commented that our Audit Shield service is affordable although still provides great benefits. I personally believe that Accountancy Insurance employs some of the best people in the industry which contributes to the success of Audit Shield.”  
Fortunity, Erina NSW
"Audit Shield covers everything and is very easy to work with, very straight forward.  Accountancy Insurance customer service is also fantastic.  Claims are lodged online and it is very simple to do. If we ever have a problem it is usually very easily fixed, usually with a simple phone call. All our claims have been paid.  We did have a claim go through the review panel, which was very well handled and was ultimately paid. We have been happy to refer Audit Shield to other accountants, and we have. It is a product that we and our clients see value in, it's pretty unique."
Grant Thornton, Sydney NSW
"Clients do not fully appreciate the time it can take to deal with investigations, audits, enquiries or reviews. Audit Shield has a sufficiently wide scope, so clients are thankful that this type of protection is available. Undoubtedly, interest from our clients regarding the service is high. Implementing and maintaining the Audit Shield service is extremely simple. The Accountancy Insurance team go out of their way to make the process as seamless as possible. I urge every accounting firm to offer Audit Shield as a valuable service offering. Audit Shield is a great product, so we happily recommend."    
Hadrill Accounting, Lyneham North ACT
"We were pleasantly surprised by our client take-up rate and believe that the increasing ATO scrutiny has perhaps been the catalyst. Our dedicated Accountancy Insurance Account Manager ensures that there is little inconvenience to our practice with mail outs and the online software is very easy to use. The renewal process was extremely quick and we were very pleased! Offering anything new can have its challenges in the beginning but with Audit Shield what was promised did in fact happen. If only everything in life could be this simple!"  
Keddie & Associates, North Parramatta NSW
"Our dedicated account manager ensured that we were informed and involved with the process from the beginning, without having to get bogged down with the detail. The Audit Shield software is very user friendly and makes the administration of the service very straight forward for us. We were very pleased at the simplicity the claims process - our first claim was paid within one day of submitting it!" 
Lavery Hamilton, Green Point NSW
"We have been using Audit Shield for several years now. We are never disappointed with the quality of the product, the ease of administration and the support provided by Accountancy Insurance. The benefit of this product extends to both our firm and our clients. Our firm is in receipt of a recurring income stream, but also we know, should either a federal or state auditor come knocking on the door of one of our clients -  they will be in the best position to deal with the process."
MGS Accounting, Temora NSW
"Audit Shield has exceeded our expectations and everything Accountancy Insurance promised. With this service we are assured that in the event of an audit, we are compensated for our work and do not pass on the fees to our clients. Surprisingly, it is so easy and quick to set up and is definitely worth the investment. The team at Accountancy Insurance are so accessible too. I often call the office to talk with the team and they provide their invaluable expertise."
Nash Solutions Pty Ltd, Wingham, NSW
"We have been pleasantly surprised with the client response to the Audit Shield offer with a very solid client take up. The Accountancy Insurance team have proven to us why they are the market leaders, the implementation process was smooth and effective with minimal input required by us. The online system is very user friendly and simple to use, which means it is an additional service we can offer our clients without disrupting our core business."
PinnacleHPC Accountants, Griffith NSW
"We have found dealing with Accountancy Insurance a pleasure. Their team is knowledgeable and responsive and always provide a personal touch. The implementation process is smooth and minimises disruption to us, the on line system is simple and user friendly and when we made a claim, it was paid the next day! We were self insuring at one stage and always had concerns, now we don't have that worry and still make a decent margin." 
Pitcher Partners, Newcastle NSW
"We tried self-insuring just the ‘the good clients’ for many years, however, since we have had Audit Shield we can cover significantly more clients, administration is simpler and we have acknowledged that Audit Shield provides much better value. As the implementation and maintenance is predominately conducted by Accountancy Insurance, we can concentrate on our core business."
Powe Partners, Engadine NSW
"Our clients have complimented us and expressed their appreciation at being offered this service. Accountancy Insurance does all the work to get the offer out to our clients, and the software makes the ongoing administration very simple."
Saywells, Cessnock NSW
"Audit Shield is a cost effective way for our clients to cover themselves in case they do receive an audit or review. Even if they decide not to take it up, we know they have had the option. The assistance we receive from our account manager means that the client mail out is efficient and effective, and the online system makes the ongoing administration very simple. The AI team is always responsive to our needs and the claims process is smooth and timely."
Selby Watson & Co, Wagga Wagga, NSW
"We decided to offer Audit Shield to our clients to give them comfort, and for our accounting firm it was rewarding to help our clients. Each year we have been required to make claims. Luckily our clients who opted-in to Audit Shield were covered, and fortunately for us the claims process was simple."
Sullivan Dewing Pty Ltd, Caringbah NSW
"We have been using the Audit Shield service for seven years now and have been delighted with the coverage for our clients. To put it simply, we know that we are entirely covered by the service and neither we nor our clients have to pay the bill whenever they have enquiry from the ATO or another government agency. We were also pleasantly surprised to find that Audit Shield covers a wide range of government enquiries including workers comp and payroll tax, in particular with payroll tax when clients don’t have liability. Only once you have to make an inevitable claim, you realise how important the Audit Shield policy is. We are particularly impressed by how quick claims are paid once lodged."
SWL Accountants, Goulburn NSW
"It's been a fantastic value added product, it's taken a lot of stress off our practice. Now we have Audit Shield we always get full recovery on WIP. When we made a claim, it was a very efficient process. There were very few queries with the paperwork. The system was very streamlined. It took less than 20 minutes to do the paperwork. Our admin person actually said they would like to set up our systems as well as Accountancy Insurance's. It strengthens client relationships and in the situation where we have a new client coming on board, it gives us a competitive advantage against the other accountants that are just offering straight accounting services. It adds to our overall service offered. The whole experience of dealing with Audit Shield has been a positive one. Everyone in the practice feels that way. Recently it has been one of the best value added products we have offered and is so simple to administer."  
Toubenesq Accounting Group, Albury NSW
"Many of our clients actually ask for Audit Shield so we are glad we can provide an in demand service which we know works. We have experienced the claims process a number of times and it is so simple and we were paid very promptly. I would highly recommend to accounting firms without Audit Shield that they implement it"
Tribe Strategic Accountants, Canberra ACT
"Accountancy Insurance have been providing our practice with Audit Shield which reduces the stress of some of the ATO activities. The support of the Accountancy Insurance team has been invaluable. It has been very efficient, with little time involved by our office. Audit Shield is a 'must' for accounting firms and their clients." 
William Buck, Sydney NSW
"We have been happy all round with the AI Audit Shield service, we especially like that we approve the entire process from start to finish and clients pay to take part in the cover, so there is no charge to the firm.  The web application is great and user friendly, we have found the claims process to be seamless and easy to manage.  We were not surprised with the number of claims made which include a lot of BAS Statements.  We had a claim that went to the claims review panel; they asked a few questions and approved the claim to be paid. It was a very easy process."
Yates Baker McLean, Orange and Molong NSW
"Audit Shield has added significant value to our organisation through piece of mind for us and our clients as we know that ATO query and audit will be handled professionally and with minimum cost to the client. The willingness to help and quick response time of the Accountancy Insurance team is outstanding and has the flow on effect of minimal disruptions to our clients, if any. We have used Accountancy Insurance since 2011 and we have found the process straight forward, efficient and mutually beneficial. All firms should consider to offer this service to their clients! It’s a win-win solution."
YCG, Rosehill NSW
"The concept, the idea and the product are just brilliant! The support and assistance we get from AI is great, whenever we have a question it is always answered in a prompt and efficient manner.  We haven't needed to put much effort into the service, AI does all the hard work on our behalf and we get paid for it, it works well.  The web portal is great and user friendly, it makes managing the process so simple. Everything is done online, even lodging a claim is easy, we just load our documents onto the secure web portal, and the claims are processed quickly. There is no comparison to what we previously used before moving to AI's Audit Shield."
Abel Vincent & Dick, Mt Gravatt QLD
"Accountancy Insurance avails a valuable product to our clients, the Audit Shield. We previously used a competitor's product and have found Accountancy Insurance's administration process and demands on staff resources to be superior. They coordinate the mail out process, and the administration requirements from our side require minimal management due to the ease of use of the portal site. This together with the strength of the policy and efficient claims process provides the confidence to recommend this product and the service of Accountancy Insurance."
Accounting One, Southport QLD
"We are pleased with the Audit Shield service. We had a few clients who needed to make a claim and the process with Accountancy Insurance went very smoothly. Accounting firms should offer Audit Shield, particularly if they have a lot of business clients. It provided our clients peace of mind, especially those who were enduring the stress of being audited!"
Accru Rawsons, Brisbane QLD
"The extensive cover of Audit Shield is a valuable offering to our clients. Accountancy Insurance has always been easy to deal with, with the process only requiring a small amount of partner time each year. The online site is effective and flexible, making the administration process easy. Claims we have lodged have progressed through to settlement smoothly as well, and our clients are relieved to have cover in place to reduce their costs. Overall, we would have no hesitancy in recommending Audit Shield to practices wanting to value-add and protect their clients from some of the cost associated with any audits, reviews, or investigations." 
Bach & Company Chartered Accountants, Indooroopilly QLD
"We are so happy with Audit Shield and the service we receive. We cannot suggest any improvements that Accountancy Insurance could make. The claims process has been very straight forward and quick. Thank you for providing our firm and our clients with a sense of relief."
Burke Advisory Pty Ltd, Gold Coast QLD
"Audit Shield was the missing link for the range of services we offer to our clients and it provided the assurance they require. The feedback I have received from clients is that they are relieved to have this service available to them. Our Account Manager has made the procedure painless as he guided us along the way."    
CKP Accountants, Jimboomba QLD
"Our clients have security in knowing if they get an audit from a government body, the time they employ us to assist them is covered and at no further cost to them. Despite the number of claims made, the peace of mind this provides clients in itself is invaluable."
Clift Pearce Accounting, Ipswich QLD
"For our clients who have had to make a claim, they are so relieved that they took up our Audit Shield service. Even our clients who have chosen not to take up the service appreciate that we provide them with the option to be protected. The coverage really is broader than other policies I have seen and we are so impressed with the service we receive from Accountancy Insurance which allows us to focus on what we need to do rather than sorting through paperwork!"
Crowe Horwath, Brisbane QLD
"As the fifth largest accounting group in Australasia, our service and offerings to our client base are paramount. Accountancy Insurance's Audit Shield not only offers a broad range of coverage, but a value-add service that gives our clients peace of mind. Key to the success of the product offer has been the outstanding support from the Accountancy Insurance staff . We would rate them 10/10 for customer service.  They do all the hard work for us, like collecting data and mail merges, without affecting the data's integrity. Offering the Audit Shield product has definitely increased our standing and service to our client base. We would certainly recommend Audit Shield as a key value-add, lucrative and easy to use product for any firm considering offering tax audit insurance." 
Encore Accounting Pty Ltd, Bowen Hills QLD
“As accountants we have a duty of care to our clients. Audit Shield assists us to execute that duty and also gives clients an option should the worst occur – namely an audit. We genuinely care about our clients and providing the Audit Shield service is an affirmation of our values. We think all accounting firms should offer the Audit Shield service. If a client is audited the fee recovery is more than worth the extra work in offering the service, and we have experienced this eventuality.”    
Flagstone Business & Taxation Services, Jimboomba QLD
"Before implementing Audit Shield we would not have been able to recover all the time spent on work related to audit activity. Now we have the security that we can just get on with our job and fees will be covered. Our clients are actually more aware of ATO audit activity so they too feel more at ease knowing our fees would be covered in the event they were selected."
HW One Chartered Accountants, Mount Gravatt QLD
"Audit Shield eliminates exposure of professional fee costs to our clients in the event of audit activity. The associated fees for administering the review or audit process are covered. Audit Shield is also another service we can provide to our clients, which is a bonus."  
HW One Pty Ltd, Mount Gravatt QLD
"We have been impressed by the ease of implementation and minimal time requirement to offer Accountancy Insurance's Audit Shield to our clients.  The process was smooth and efficient and the website is simple to use, which means it is an additional service we can offer without disrupting our business or requiring any substantial investment in time. We would not hesitate in recommending Audit Shield and the service of Accountancy Insurance to other practices." 
JMD & Associates Pty Ltd, Tweed Coast QLD
"I have experienced exceptional service with my Account Manager and the annual renewal period is always easy and does not really require much input. As a sole practitioner, time is very valuable to me so I appreciate that Accountancy Insurance really understand this. Even if the ATO deems that no adjustments are required, there can still be considerable time spent in dealing with them and providing the required information. Luckily Audit Shield ensures that my clients will not have to pay the price for this."
Kennas Chartered Accountants, Rockhampton QLD
"Audit Shield is a service we can offer our clients with confidence, knowing the policy cover is comprehensive and broad. We were pleasantly surprised at how many of our clients took up the offer. The helpful and friendly Accountancy Insurance team, make it simple for us to fully control the process, without getting bogged down on the more time consuming details. The online system is easy to navigate and claims are paid promptly, a great service all round!"
Lead Partners, Newstead QLD
"Audit Shield is such a great service. Audit activity is definitely increasing, so we are relieved that this service has given our clients peace of mind. Time is always of the essence, and the team at Accountancy Insurance really acknowledge the need for efficiency. They made the implementation process so easy for us. Even the claim process is very straight forward. I receive a follow up email for any claims yet to be finalised, which makes it so simple!"
Marsh & Partners Qld Pty Ltd, Brisbane QLD
"The whole process is very smooth, especially the administration process. All that is required each year, is a small amount of partner time to review the client list prior to the mail out. Even the follow up of our clients is handled by Accountancy Insurance. We have only had a few claims and they have gone through very smoothly. The people at Accountancy Insurance add a personal touch, everyone has been able to answer questions. The extensive cover offered by the policy is a real benefit to our clients."  
MJG Partnership, Bundall QLD
"Thanks to Audit Shield, we have been able to provide our clients with extra satisfaction from the services we provide as a firm. Based on our experiences and considering the benefits, we would highly recommend Audit Shield."   
Pilot Chartered Accountants (a member of Nexia International), Brisbane QLD
"Audit Shield is a service that genuinely suits our clients and we have seen a very positive response from them.  The Accountancy Insurance team provides an excellent, friendly service whereby they take on the administrative burden, yet we retain full control of the process.  Claims are easily lodged via the online system, which also provides full tracking of client history."
Power 2 Brisbane, Slacks Creek QLD 4127
"It is all straight forward with Audit Shield - from implementing and maintaining the service to making a claim. We are appreciative of the valuable Audit Shield Service which we provide to our clients, not to mention the additional revenue stream it provides our accounting firm!" 
Quill Group Accounting, Broadbeach QLD
"Accountancy Insurance's customer service is brilliant. They have always solved any issues very quickly whether it's technical or otherwise, and we have always received outstanding service. There is always that 'I care about you' vibe. It is important to have a supplier that cares about your needs. It has been a good fundraiser for us, it's a little extra income while providing an additional service to protect our clients best interests." 
R W Ramsey & Company, Ipswich QLD
"We have found Audit Shield an excellent fit for our clients and believe it to be a true value added service.  The simplicity of the process also appeals to us, as does the quality and timeliness of the communication from the Accountancy Insurance team. Claims are always handled promptly and courteously." 
Robertson Scannell, Toowoomba QLD
"To us, Audit Shield translates to flexibility and peace of mind. The offering is renewed annually, and with Accountancy Insurance’s user friendly system, it is very easy to add clients and maintain the offering to our clients. We highly recommend Audit Shield as a beneficial service to offer clients; taking the worry out of impromptu tax audits and covering additional related expenses."
Slade & Walker, Cooroy QLD
"Audit Shield has really brought to our clients’ attention that ATO audit activity is prevalent. For those clients who have needed to make a claim, they really appreciate the service and are grateful that they chose to be protected. Our Account Manager makes the process so easy and importantly Accountancy Insurance understands our business. They know when we are having busy periods and they genuinely can assist us by doing all of the work involved with the Audit Shield service!"
Taggart & Partners, Woolloongabba QLD
"I initially saw a requirement for Audit Shield when a number of clients were being audited at a significant cost, through no fault of their own. Even when an audit results in no adverse findings, clients still incur the accounting fees to defend the issue. I think we'll see an increase in audit activity over the next few years as the Government looks for ways to increase their revenue in economically challenging times. The service provided by Accountancy Insurance has been outstanding, they are professional and proactive." 
Valmadre Accountants, Robina QLD
"We have found the Audit Shield service to benefit our practice, as an additional facility to help mitigate clients' accounting fees in the event of an audit. Audit Shield allows us to offer a more 'complete' service to our clients; it's a value-add for our firm that some of our competitors may not, as yet, have in place. We appreciated the ease of processing any claims and all have been paid quickly. The whole process has been most efficient and we happily recommend the product."
Vision Accountants, Toowoomba QLD
"Audit Shield is a truly unique product which provides us with peace of mind in relation to unplanned professional fees incurred as result of audit, review or investigation. The ease of the online portal and the option for a pro-rata invoice is particularly helpful. Accountancy Insurance has made it so simple for us!"  
Basso Newman, Adelaide SA
"I really cannot think of anything that needs improving with the process or inclusions of Audit Shield. The customer service with Accountancy Insurance is fantastic - queries are always answered quickly and our Account Manager is very helpful. We have never had any issues with any claims made." 
Bentleys Adelaide, Adelaide SA
 "Audit Shield provides a level of comfort to our clients that is not available through other policies, which are not as broad or comprehensive. They also appreciate that by participating in our Audit Shield service that they are not required to be involved in the claims process. The Accountancy Insurance claims team are very professional, efficient and responsive, and our claims are always paid promptly. The excellent service Accountancy Insurance provides, via our dedicated account manager, to facilitate the client mail out each year, means we are not required to allocate practice resources to this task. I would have no hesitation in recommending Audit Shield to other accounting firms."
BHC Partners, Glenside SA
"We have had a great experience offering Audit Shield to our clients. The Audit Shield Online Portal is very easy to use, Accountancy Insurance team members are always eager to help, the mail outs happen very quickly and the FAQs provided is very helpful."
Bowman Management & Accounting Services Pty Ltd, Adelaide SA
"ATO and state based audits and reviews are becoming more frequent and more random. Audit Shield provides our clients with a level of comfort, and most see the cost as a necessity and part of their standard business overheads. The Audit Shield policy cover is broad and easily understood, and the claims process is simple and prompt. Audit Shield is a win-win product; no surprises for our clients, no fee write offs for our practice!" 
Commercial & Legal, Adelaide SA
"We really like that our queries are answered promptly, and claims are a priority for the team at Accountancy Insurance. Our experience has been positive. We feel Audit Shield is a great service to provide our clients, and they value the opportunity to be protected."
Creasey Associates, Eastwood SA
"Our accounting practice has always had efficient and reliable service from Accountancy Insurance. Whether it be a query that we have with a claim or just a general question, the response has always been prompt, thorough and professional.  They take the time to explain any queries either the practice  or a client may have about Audit Shield but also understand that we have constraints on our time, so are always proficient."  
Evan Bulmer & Associates, Hendon SA
"As the ATO increases their audit activity, Audit Shield has proved an important tool for clients to protect themselves from unplanned accounting fees. My clients appreciate that we make this service available to them, and claims have been settled very quickly. Audit Shield is a 'must have' service for proactive accounting firms."
GPA Accounting, Berri SA
"Our clients are pleased we are offering them this proactive service, and an increasing number are taking up the offer each year. We like the fact that Accountancy Insurance does the work for us, and the Audit Shield website is very user friendly and simple to use. Whenever we call we receive prompt and courteous assistance and overall it is a very simple and effective service for us."
Group GH, Port Adelaide SA
"We became aware of Accountancy Insurance through their involvement with The Tax Institute. We had previously looked at other audit insurance options but found them too expensive and with limited policy cover. The Audit Shield policy is broad and simple, and when we have had claims they have been settled promptly. The client mail out was seamless and very well handled, and the Audit Shield software platform makes it easy for us to offer the service to clients right throughout the year. I am more than happy to recommend Accountancy Insurance to other firms."
Letcher & Moroney, North Adelaide SA
"I did not initially see a need for Audit Shield, as we had not had it in the past and didn't perceive any problems. Now that we have had Audit Shield in place for 3 years, I think it is a MUST as a service offering to clients. The claims process is very easy."
Manos Partners, Adelaide SA
"We have been very pleased with our dealings with Accountancy Insurance.  Our Account Manager is attentive and provides prompt responses to any queries.  The website is easy to navigate, the claims process is seamless and claims are settled very quickly."
Outcome Accounting, North Adelaide SA
"The Audit Shield policy is broad and easy to understand, and this enables me to discuss the service with clients with confidence. I have seen an increasing number of clients taking up the offer each year, as they can see the benefit and the increase in ATO audit activity. The retrospective cover is a huge benefit, as it allows me to offer the service to new clients and ensure that work we may have to do to respond to audits of returns lodged by another accountant is covered. Audit Shield can also be used as a point of difference when speaking to potential clients, as their current accountant may not offer the service."
Perks, Adelaide SA
"Audit Shield is a professional and seamless service from the initial database analysis through to the annual rollover of invoicing. The online system is easy to navigate and we have never had an issue trying to find what we are looking for. We love the fact that the team at Accountancy Insurance take on the administrative burden, yet we retain full control of the process. Our clients’ claims have been processed quickly and efficiently with minimal delay. We would recommend Audit Shield as a great value offering to other accounting practices."
RBA Chartered Accountants, Darwin NT
"Accountancy Insurance has ultimately provided our organisation with peace of mind. Audit Shield enables us to offer extra service to our clients, which in turn makes clients feel as though we are looking after their interests.We have found that the system for annual renewals and claim processing is excellent. We would highly recommend Audit Shield and Accountancy Insurance to other tax accountant professionals."
Stanway Humble Goode, Kent Town SA
"Accountancy Insurance’s Audit Shield is a great service to offer our clients. We are very happy, and have absolutely no complaints as the website is easy to use and processing claims is straight forward. We would be delighted to recommend Audit Shield."
Van Dyk Newbold & Co, McLaren Vale SA
"Our Account Manager efficiently responds to any queries we have about Audit Shield. When we need to make a claim, the process is quick and painless. We could not believe the speed in which our client’s claim was processed and paid out by Accountancy Insurance! Recording our client’s payment and take up activity in the client portal is so simple too."  
Wise Accountants Pty Ltd, Norwood SA
"We have used Audit Shield for a number of years now. It is a great product and like all insurance the test is the experience you have when you claim. We have had no hassles whatsoever."
BM&Y, Subiaco and Mandurah WA
"One of the big benefits of using Audit Shield over the past 3 years has been our ability to do audit work without worrying about a client backlash on fees, nor having write-offs for ATO audits. Any out of pocket expenses have been covered via a very straight forward claim process. Prior to offering Audit Shield, we experienced a number of audits and we became concerned about covering unexpected expenses. With Audit Shield, we now have a level of certainty around our exposure to unwarranted costs, and this has provided peace of mind – for us and for our clients. Initially we were not sure how our clients would react, however we have not had any clients react negatively.  Instead we have found that Audit Shield is popular across a range of clients, for example with those clients who worry about having ATO audit activity outside their control.Over 25% of our client base has always taken up Audit Shield.  Our philosophy has been that it is our responsibility to let our clients know what services are available, tell them the benefits but then leave them to decide whether or not the offer is right for them.  We certainly do not do any 'hard sell'. Offering Audit Shield is easy and takes very little time commitment as the bulk of the work is done by Accountancy Insurance. Our suggestion to other accounting firms who do not yet offer Audit Shield to their clients - spend half an hour of your time with Accountancy Insurance to learn about Audit Shield. It will be one of the best investments you make - for your firm and your clients. Costs of inaction could be higher than costs of action."
BSM Accountants, Victoria Park WA
"Initially, we partnered with Accountancy Insurance because we were struggling to recover fees from some of our clients in relation to ATO audit response work. Some clients didn't understand the 'value' of this work; we were losing hours and, even more importantly, endangering the relationship we'd worked hard to establish with our clients in the first place. Since implementing the Audit Shield service, our experience with the claims department has been positive and the marketing mail out is all taken care of by Accountancy Insurance. The whole process has been most efficient and accurate. We can report a very good take up rate and we're expecting even more clients to come on board given the increasing ATO scrutiny. Audit Shield is a great value-add service for our practice and our clients share our enthusiasm!"
Byford Accountants, Byford WA
"Audit Shield has provided us peace of mind, and for our clients it has meant that they now have a choice to protect themselves. The team at Accountancy Insurance are always friendly and easy to get in contact with. We are grateful that they are always there to help."  
D Baker & Associates, Midland WA
"It is our pleasure to recommend Audit Shield as a 'must have' product for all accounting firms, and Accountancy Insurance as very easy to deal with. If you are an accounting firm considering Audit Shield; go for it! Over the past 5 years, our take-up rate has always been at least 20%.  Our experience – whether or not a client takes up Audit Shield – has been that people appreciate knowing what is available to them, and the fact that we have gone 'beyond the basics'. Audit Shield is very straight forward to administer, with the majority of work undertaken by Accountancy Insurance.  When we have had to make claims, they have always been paid promptly and without a fuss. Our firm has appreciated the personal approach of AI – having had 2 visits from directors in recent months. We would recommend Audit Shield to any WA accounting practices who want to operate as 'best practice' firms."
Echo Tax & Accounting, Clarkson WA
"Our experience dealing with Accountancy Insurance and Audit Shield has all been positive! The staff are courteous and professional, and claims are handled promptly and without fuss. We believe Audit Shield to be a true value added service for our clients that has the additional benefit of ensuring we recover the full time we spend on audits and reviews. If you are an accounting firm considering Audit Shield; go for it!"
Globe BD, Canning Vale WA
"Globe BD have used Audit Shield for three years now. We have had a great response from clients in taking this product up. It's a win win for both clients and our firm alike as the client has peace of mind that they won't have any unexpected fees for an audit and our firm is reassured that our time will be covered in an event of an audit. Our client manager, Melisa, is very professional and keeps informed right through the process. I highly recommend this service and product to other accounting firms".
Moore Stephens, Osborne Park WA
"Audit Shield has given us the ability to get the best outcomes for our clients – because we are now effectively funded to produce detailed and thorough responses to any ATO queries and reviews.  Our clients know our time cost will be covered by Audit Shield, should they be audited or requested to prove a claim, be it large or small. We thought it was an important insurance coverage to offer clients in light of what is, in our opinion, continuing increased ATO audit activity – both in general and particularly in areas such as GST, cash economy, high wealth individuals and various project based audits.  One recent example was a client who had a cash economy audit on the basis of his margins being slightly below ATO business benchmarks.  Arguing his position became a complex and expensive process, for which we were able to claim through Audit Shield. Our clients have the comfort of knowing that we can provide the right response to the ATO on their behalf, and that any costs incurred will be reimbursed – be that responding to an audit or securing GST refunds from the ATO. Any feedback we have received from clients has been positive, and we would definitely recommend Audit Shield to other accounting firms.  It is important that clients are offered the peace of mind - knowing we can put the time into getting the best outcomes for them in dealing with any ATO audits - without additional unexpected expense."
Muntz Partners, Doubleview WA
"We signed up for Audit Shield in 2008 and have found the product to be well accepted amongst our clients. Melisa from AI looks after the mailing to the clients, which means we don't have to spend time on it. Recently we have noticed increased activity from the ATO in regards to BAS audits, especially where the client expects a large refund or the ATO sees something a little differently. Notifying a potential claim is easy, it is all done electronically via the web based system. Once the audit is finished, we notify AI, include our invoice and in a majority of cases we are paid within 48 hours. They also remind us regularly on claims that have not been finalised as yet. This is great as it is easy to forget that the audit has finalised so this acts as a good prompt to have the claim finalised. Audit Shield is a good value add to clients and is a sound revenue earner as well. It is a valuable tool to have."
PKF Lawler, Subiaco WA
  "We initially saw Audit Shield as a 'want' rather than a 'must' but this soon changed because of the increased ATO audit activity. In our experience the ATO is getting more sophisticated, using data matching technology to review information from a range of government departments, and other third parties to identify possible risks and errors. For this reason, we have offered Audit Shield to our clients for the past 4 years. Our clients and our firm cannot not be happier with the service we receive from Accountancy Insurance. Accountancy Insurance deliver what they promise with highly efficient implementation and a claims process second to none. The policy is the broadest audit insurance policy we have seen on the market.  We find the local WA team to be friendly, helpful and easy to deal with; and our claims have always been paid promptly. We recommend Audit Shield to all accountants who do not have it in their practice yet. If you would like to speak to me about Audit Shield and our experience, please get in touch."
Quarles Pty Ltd, Inglewood WA
"In addition to the great peace-of-mind for both our clients and ourselves, we found Audit Shield to be a very important business tool for SMEs. The broad policy is easy to understand and straight forward; all our claims have been settled very quickly and the lodging process is easy. Personally, I love the facts that there is no excess fee and no minimum, as to how much you can claim. This way, there is absolutely no write-off on fees anymore. Also, the client take up rate is high and keeps growing every year!  The superior customer service and marketing assistance Accountancy Insurance (AI) provides means that the entire experience has been extremely efficient. You can’t ask for much more than that!" 
Thorntons Business Advisors, East Perth WA
"We have been offering Audit Shield by Accountancy Insurance for over 4 years now, and over that time we have had a number of claims dealt with efficiently and promptly by the Audit Shield team.  They do most of the work to make the offering process to our clients very smooth and pain-free. We also take a great deal of comfort from knowing that our clients are covered in the case of an unexpected audit."  
Accru Hobart TAS
"We have found our Account Manager and the Audit Shield service most helpful. Attentive to the busy needs of our partners, helpful in connecting our clients and prompt with paying claims – we highly recommend the service to firms who are yet to offer Audit Shield to their clients. We enjoy the many benefits of working with the team at Accountancy Insurance."
Macquarie Accounting, Hobart TAS
"From my experience, the one element I would like to particularly emphasise with Audit Shield is that the service provided by Accountancy Insurance is absolutely seamless – from start to finish. Implementing and maintaining Audit Shield requires very little work from our end, the clients value the cover and it adds to the overall service Macquarie Accounting can provide."
Ruddicks Chartered Accountants, Launceston TAS
"We have offered Accountancy Insurance to our clients over the past two years. We have been extremely impressed with the cooperation received from the team at AI in working through complex claims and turning all claims around really efficiently. The client feedback regarding Audit Shield has been very positive too. We most certainly consider Audit Shield a worthwhile offering to our clients."

CONNECT WITH ACCOUNTANCY INSURANCE

PROFESSIONAL ASSOCIATIONS

Chartered Accountants  CPA Australia 

Tax Institure  

CLIENT SUPPORT

AUDIT SHIELD LOGIN